Incorrect category selection in the Elementora component from the theme – AJAX P

I am trying to select for one of the tabs the display of products from a certain category, but it does not find any categories.

Although it worked before when I first set up the theme and worked with it, and for the first taboo there was a category selected, but if I want to change it, I won’t be able to select a new one.

Please help me with the problem

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Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

If you have a staging site, please send me access to it so I can make tests there.

Kind Regards.

Ok, you can do this.

This site in development, so you can do all work on this domain

If you need another access, ftp, let me know

Hello,

It’s weird. May I request you update the theme to the latest version – https://prnt.sc/fLhuFmdpeKjZ and check this issue there?

Looking forward to hearing back from you!

Kind Regards

I have updated the theme and its components to the latest version, but the problem has not disappeared.

so please help me to solve it, as this is the functionality of your theme, and I would like it to work

Hello,

Now I see that the issue is in the invalid taxonomy – https://prnt.sc/pVY18SJfzJuf. Change it or remove and it should fix the issue.

Kind Regards

Oh, an unexpected moment.

Thank you for your help.

Hello,

You are welcome.

So the topic can be closed?

Thank you for your patience.

Kind Regards

I have another problem, here on the “Дверна фурнітура” tab, the products from this category are not displayed, although they are there

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І також в цьому компоненті не виводяться кількість товарів в категорії чомусь для решти категорій

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Hello,

If we remove that category and try again to add in the “Categories and tags” area we will see that it cannot be found – https://prnt.sc/VIkj4FSaiZJW so it looks like there is the same issue with the invalid taxonomy.

Screenshot: https://prnt.sc/DKgSUWPWOTOV
Video: https://gyazo.com/475069c8cc0d8d4948a7f5cf01ad36b8

Please remove that attribute and recheck the issue.

Kind Regards

ok, thanks, it helped to solve the problem with the tabs and products described in response #566482, I removed the attribute and everything worked

but I am also interested in how to solve the problem with the fact that the number of products of the category described here is not displayed – #566484

Hello,

Looks like the issue in the incorrect translation in the Loco Translate, because after deactivating it, the “products” shows – https://prnt.sc/1-S25e5s6T4B

When I looked a little deeper, I found that you have not added translation there – https://prnt.sc/j6YMLuY-a8_o, so copy this https://prnt.sc/gDOxtmUGJAO5 string to the empty translation area and recheck the issue.

Kind Regards

Oh, unexpected moment, thanks for the help 🙂

Hello,

You are welcome! Always remember that you can reach out to us with any questions you may have.

Have a good day!

Kind Regards

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