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Instagram error

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  • #385133

    sergiocosta
    Participant

    Hello,

    In our site, we are having a error in the instagram. Check the attachment.

    Have you some solution for this issue?

    Thanks for your help.

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    #385172

    Hello,

    Instagram has changed the integration process now the only API is available, please read and follow the instruction on how to configure that: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    The error means something wrong on the Facebook side, please check the settings.

    If you have any questions please feel free to contact us.

    Best Regards

    #385276

    sergiocosta
    Participant

    Hello again,

    My colleague followed your documentation. We are doing the same in all sites. Only in this website is not possible to fix it. We also are using API Instagram as you said in the previous post.

    #385358

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please insert also the screens of your Facebook and Instagram settings into the private area.

    Best Regards

    #385677

    sergiocosta
    Participant

    Okay, I’ll share with you later.

    Now I don’t have these facebook and instagram credentials.

    #385821

    Hello,

    Sure, contact us as soon as you can give more details.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)