Instagram Feed is not syncing

This topic has 7 replies, 2 voices, and was last updated 4 years, 9 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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January 29, 2020 at 8:47 am #170349

Gustavo
Participant

Hello! Instagram Feed is not syncing my photos anymore (Business account). It only shows the first 3 photos. I’ve tried everything. How can I solve?

January 29, 2020 at 8:56 am #170355

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

January 29, 2020 at 4:07 pm #170451

Gustavo
Participant

Hi! here is the login info.

Thank you

January 30, 2020 at 7:23 am #170526

Artem Temos
Keymaster

It seems that it is not an admin access since we can’t see Theme Settings for example. Also, send us your FTP access as well.

January 30, 2020 at 9:50 am #170561

Gustavo
Participant

In fact Yes, it is a login with admin permission. But here’s FTP access

January 30, 2020 at 10:05 am #170565

Artem Temos
Keymaster

This FTP seems to be wrong and we can’t access http://prntscr.com/quz4kl
And Theme Settings still not available https://gyazo.com/63c3af5a53638d33f095fa0524273e30

January 30, 2020 at 11:08 am #170579

Gustavo
Participant

Hello! I checked the login as an administrator. Could you try again, please?

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January 30, 2020 at 1:52 pm #170615

Artem Temos
Keymaster

You have turned on theme plugins and now we don’t see the Instagram at all. We also can’t turn some plugins on because of restricted access in the Dashboard. See the screenshot http://prntscr.com/qv1bai
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