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Instagram Feed is not syncing

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #170349

    Gustavo
    Participant

    Hello! Instagram Feed is not syncing my photos anymore (Business account). It only shows the first 3 photos. I’ve tried everything. How can I solve?

    #170355

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #170451

    Gustavo
    Participant

    Hi! here is the login info.

    Thank you

    #170526

    Artem Temos
    Keymaster

    It seems that it is not an admin access since we can’t see Theme Settings for example. Also, send us your FTP access as well.

    #170561

    Gustavo
    Participant

    In fact Yes, it is a login with admin permission. But here’s FTP access

    #170565

    Artem Temos
    Keymaster

    This FTP seems to be wrong and we can’t access http://prntscr.com/quz4kl
    And Theme Settings still not available https://gyazo.com/63c3af5a53638d33f095fa0524273e30

    #170579

    Gustavo
    Participant

    Hello! I checked the login as an administrator. Could you try again, please?

    Attachments:
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    #170615

    Artem Temos
    Keymaster

    You have turned on theme plugins and now we don’t see the Instagram at all. We also can’t turn some plugins on because of restricted access in the Dashboard. See the screenshot http://prntscr.com/qv1bai

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Viewing 8 posts - 1 through 8 (of 8 total)