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Instagram widget images broken after update

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #590293

    shuki
    Participant

    Hi, our Instagram widget images are broken after Woodmart theme update
    A development environment has version 7.3.2 and it shows images ok.
    On our production version 7.4.3 the images are broken

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    #590336

    Luke Nielsen
    Keymaster

    Hello,

    Did you check how it works in the latest 7.5.2 version?

    Looking forward to hearing back from you!

    Kind Regards

    #590846

    shuki
    Participant

    Yes, current version is
    Version: 7.5.2

    #590993

    Luke Nielsen
    Keymaster

    Hello,

    In this case, send me admin access via the private area so I can check the site settings.

    Thank you in advance.

    Kind Regards

    #591034

    shuki
    Participant

    ok, attached

    #591331

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards

    #591336

    shuki
    Participant

    confirmed

    #591449

    Luke Nielsen
    Keymaster

    Hello,

    On the website we have removed all old images and it started to work well – https://take.ms/K0cW9

    Please check it on your side and let me know.

    Kind Regards

    #591467

    shuki
    Participant

    Hi Luke, “removing old images”
    is there a button that does this ? some kind of reset ? how do i make sure it doesnt remove good images ?
    thanks

    #591494

    Luke Nielsen
    Keymaster

    Hello,

    The images load to the media, but somehow they were load broken so we removed them and then the API uploaded new images which work well now. Broken image shows empty in the Media so you will not confuse it with a normal image.

    Kind Regards

    #591552

    shuki
    Participant

    Hi deleted some from the media, but now they just appear as black boxes. what am i doing wrong ?
    see my comment in the private content

    #591658

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the last site you sent – https://take.ms/la4wA

    Thank you in advance.

    Kind Regards

    #591660

    shuki
    Participant

    try what i sent.
    please note, this a production site with active shop payments, be very careful.
    thank you

    #592012

    Luke Nielsen
    Keymaster

    Hello,

    Check how the images work now – https://take.ms/p086n

    Thank you for your time.

    Kind Regards

Viewing 14 posts - 1 through 14 (of 14 total)