Home Forums Basel – Premium Template Instagram widget no longer appearing

This topic contains 7 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 month, 3 weeks ago.

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  • Author
    Posts
  • #273420

    MHauben
    Customer

    Hello. The Instagram gallery on our site doesn’t seem to be showing the graphics anymore. Its at the bottom of our homepage.

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    #273437

    Hello,

    Recently Instagram has blocked the integration by AJAX, now API connection is possible. Your site now is connected by AJAX https://prnt.sc/10ljjpe

    Please follow this instruction to configure the integration by API: https://xtemos.com/docs/basel/faq-guides-2/setup-instagram-api/

    Best Regards

    #274301

    MHauben
    Customer

    Thanks! I cannot find the Instagram API sidebar button. See attached

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    #274412

    Hello,

    Please make the full backup of your site and update the theme.

    If the problem persists,please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #274608

    MHauben
    Customer

    Hi. I did this and it’s still not working. Updated the theme, connected Instagram and everything but the instagram feed still isn’t showing.

    #274786

    Hello,

    You have not connected the Instagram: https://prnt.sc/10pqy9d

    Please insert the hashtag # on the product page as described in the instruction https://prnt.sc/10pr49v

    Best Regards

    #275754

    MHauben
    Customer

    Hi, I connected the instagram page and I don’t see an option anyhwhere to add the hashtag. This is all I see:

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    #275849

    Hello,

    There should not be the option to insert the hashtag,

    When you press this button, Instagram is connected https://prnt.sc/10tqgvm

    Then you add an Instagram element from the WP bakery page builder chart and insert your account.

    In addition, there is the option to insert the hashtag in the product page: https://xtemos.com/docs/basel/product-page-options-2/

    If you have any questions please feel free to contact us.

    Best Regards

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