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Install message not going away from admin

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • February 24, 2019 at 12:30 pm #109498

    seerat
    Participant

    Hi,

    I updated the theme and this message wouldn’t go away from the site when logged in. Please check – > https://snag.gy/E4OKAG.jpg

    I have already updated all required plugins..

    February 24, 2019 at 5:20 pm #109520

    Elise Noromit
    Member

    Hello,

    Please navigate to Appearance > Install plugins and update the Basel Post Type plugin.

    Best Regards

    February 24, 2019 at 6:08 pm #109533

    seerat
    Participant

    It has been updated..It doesn’t appear in the install plugins anymore..
    please check -> https://snag.gy/sftzW3.jpg

    February 24, 2019 at 8:08 pm #109552

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access and put this code to the Theme Settings > Custom CSS > Global to hide it temporary: 

    .basel-core-message {
display:none;
}

    Best Regards

    February 25, 2019 at 10:13 am #109639

    seerat
    Participant

    Hi,

    Please find FTP access below..

    February 25, 2019 at 3:24 pm #109707

    Elise Noromit
    Member

    Hello,

    Please deactivate the plugins not related to the theme as well as Drop-ins

    Best Regards

    March 1, 2019 at 5:42 am #110346

    seerat
    Participant

    Please check now. All unrelated plugins are inactive. Admin and FTP details in the private section below.

    March 1, 2019 at 9:04 am #110391

    seerat
    Participant

    Please let me know about this, it’s a live site..i need to activate plugins back again

    March 1, 2019 at 10:49 am #110417

    Elise Noromit
    Member

    Hello,

    We have already fixed the issue please check.

    Best Regards

    March 1, 2019 at 11:12 am #110421

    seerat
    Participant

    The message seems to have gone. Thanks..

    March 1, 2019 at 1:31 pm #110450

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 11 posts - 1 through 11 (of 11 total)

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