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January 28, 2019 at 9:32 am #104434
I am having trouble with the following plugin: WooCommerce Braintree Payment Gateway Plugin. I’ve already tried to contact support but for now there is no reply from them. When i activate the plugin
Basically, when i activate it and put my account details, on the checkout page the Order Button is gone, and when i click to calculate delivery it keeps refreshing and nothing happens.Private Content HiddenJanuary 28, 2019 at 12:50 pm #104475
Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?
RegardsJanuary 28, 2019 at 12:57 pm #104478
Definitely. Just checked that with Twenty Nine theme and only the button is gone, the shipping issue no longer exists. So that must be from the theme then. The other thing is that we are using this plugin on other websites and it works perfectly.
This should mean that it’s a plugin/theme conflict then, am i correct?
Thanks in advance!January 28, 2019 at 1:46 pm #104493
In this case, please, disable all external plugins, send us your admin access and provide us a step by step instruction how to reproduce the problem. We will check with both Basel and standard theme to compare what is not working there.January 29, 2019 at 8:49 am #104633
I’ve manage to resolve this issue, it was because of the plugin, i found similar plugin and now it works how it should be.
I would like to ask something else regarding the product page. Currently in the Related Product section it shows only products from the same category, i want to display products from all categories / or custom products if it is possible of course /. Also i would like to change the layout of the page, but i am not sure in which file i can do that / i am using Alternate style if that helps /
Thanks in advance,January 29, 2019 at 10:07 am #104650
This functionality comes with WooCommerce plugin and we can’t change it. You can customize product page template files (they are split into a lot of smaller parts) in the folder
RegardsJanuary 29, 2019 at 10:16 am #104655
I understand. Well i can’t really find the exact template http://prntscr.com/mdo12z here are all the files, i am trying to search in each file about my template / tried searching by ID’s/class of elements but couldn’t find what i am searching for…January 29, 2019 at 12:25 pm #104681
Check the file content-single-product.php, it is a main file for the single product page.January 29, 2019 at 1:25 pm #104700
Hi! Thanks, but this isn’t really helping us, in the files there are only actions and hooks…
This is something you guys created in addition / because it’s selected from the theme options /
Can you please tell me the exact location for that “Alternative” Style ?January 29, 2019 at 1:28 pm #104701
An alternative style is just a CSS class that changes the style, the structure is the same and located in the same file.January 29, 2019 at 1:31 pm #104702
I understand. However it changes some classes / for example when i set the image size from medium to small it turns the content to be col-sm-8 and the image col-sm-4
I am wondering where is this located and how it is done…January 29, 2019 at 2:10 pm #104708
These classes are in the content-single-product.php file and they are generated by a few additional PHP functions. It is not possible to keep all this logic in just one template file.January 29, 2019 at 2:48 pm #104722
Nope in content-single-product.php there are only actions and hooks..
I just need the functions location then, so i can update them how i want. Is it really that difficult to just tell me that file name.. i am not even asking for you to modify it.January 29, 2019 at 2:59 pm #104730
No, this file contains these tags and CSS classes as well https://gyazo.com/3e03f9e837cf2782c3c35cbce05f3f4bJanuary 30, 2019 at 7:56 am #104853
Unfortunately this classes don’t help us since they don’t contain the bootstrap column classes.
Can you actually help and suggest us how can we modify that template into 3 columns / 1st – image, 2second – description , 3rd – extra product options we have ?
Thanks in advance!January 30, 2019 at 10:09 am #104896
If you need, you can remove our classes completely or add additional bootstrap classes.January 30, 2019 at 7:43 pm #105010
I understand. But can you suggest a way we can do that, we have explained what we need?January 30, 2019 at 9:11 pm #105032
Sorry, but it requires additional code customization that is out of our theme support scope. We don’t have a working instruction exactly for your case.February 4, 2019 at 8:12 am #105731
Ok I understand. I would like to know something. How can i set standard layout for shop/category page / i want to be col-sm-9 col-sm-push-3 / I am trying to do it with jQuery, but once i am using the filters it is breaking the layout to it’s default setup col-sm-12 col-sm-push-0. How can we make it everywhere on cat pages & shop page to be how we want it.
Thanks in advance,February 4, 2019 at 10:48 am #105771
Such structure can be set if you use a sidebar for your shop pages. Not necessary to modify the code.
RegardsFebruary 5, 2019 at 4:50 pm #106029
Got it thanks!!
We’re trying to translate this Strings via Loco Translate plugin -> http://prntscr.com/mh0p3d, but we can’t really find them. This is the quick view option. Can you point from where we can edit it, it’s probably hardcoded and that’s why it’s not possible to translate them from the plugin.February 5, 2019 at 9:37 pm #106060
Navigate to Loco > Theme > Basel. Synchronize translation. Also, search in Woocommerce. If you still cannot find, provide your site admin access into the private area we shall check
Best RegardsFebruary 6, 2019 at 7:27 am #106101
Yes we’ve already did that actually -> http://prntscr.com/mh9lgr and it’s not showing after purging all caches.
Thanks in advance,Private Content HiddenFebruary 6, 2019 at 9:08 am #106114
Please provide FTP access to the private area.
Best RegardsFebruary 6, 2019 at 9:12 am #106117
Sure thing!Private Content HiddenFebruary 6, 2019 at 12:48 pm #106167
Please set the Bulgarian language for the user http://prntscr.com/mhe765
Best RegardsFebruary 6, 2019 at 1:10 pm #106171
Yes that resolved that issue. Unfortunately there are a lot of issues now.
After you guys disabled most of the plugins, now when i reactivated them there are a lot of things that are not working.
A whole column is gone -> http://prntscr.com/mhek2j , there was located Extra product options, add to cart button, wishlist button and price -> http://prntscr.com/mheko2 we can see it’s in the code but it’s not working. Or whole backend functionality you can see in functions.php http://prntscr.com/mheo6c is not working at all.
Can you please resolve this ASAP ??February 6, 2019 at 2:30 pm #106185
Actually we’ve figured it out. You just activated the Main Basel theme, instead of Basel Child and that’s why everything we had was gone, because we were working on the Basel Child theme.February 6, 2019 at 2:35 pm #106187
But we still can’t see our backend options we’ve made. Can you please clarify what you were doing so we can know how to restore it?February 6, 2019 at 3:55 pm #106204
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