Internal server error

Hello,
We before say, from 7.1.4 verison of theme receive some times 500internal server error or blank page on our life site.
the error can not reproducting, by navigate on our frontend ( only frontend)
By simple navigate between products or back to hompage , or opening on new page the home unpredictably
error or error log this message on server
2023 pid 21712:tid 139935831009024 End of script output before headers: index.php

please attent that this life site with many visitors

wait your reply about
regards Zoltan

Hi,

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help with this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Regards

Hi

before opened this topic 2 week worked on this error together with our the server provider and our developer
the error only appear after updated your template 7.1.4 and error generate your template in our system
we can’t find the fault, that’s why I turned to you and hoped for help from you

I have sent bore the php error here the all now generated

[Tue May 16 08:35:43.574826 2023] [fcgid:warn] [pid 1570:tid 140169164805888] (32)Broken pipe: [client 46.139.192.215:41350] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
[Tue May 16 08:36:20.718782 2023] [fcgid:warn] [pid 1570:tid 140169181591296] (104)Connection reset by peer: [client 185.75.192.2:53860] mod_fcgid: error reading data from FastCGI server
[Tue May 16 08:36:20.718808 2023] [core:error] [pid 1570:tid 140169181591296] [client 185.75.192.2:53860] End of script output before headers: wp-cron.php
[Tue May 16 08:36:38.105442 2023] [fcgid:warn] [pid 1570:tid 140169156413184] (104)Connection reset by peer: [client 37.76.36.199:49853] mod_fcgid: error reading data from FastCGI server
[Tue May 16 08:36:38.105469 2023] [core:error] [pid 1570:tid 140169156413184] [client 37.76.36.199:49853] End of script output before headers: index.php
[Tue May 16 08:36:39.454235 2023] [fcgid:warn] [pid 1570:tid 140169173198592] (32)Broken pipe: [client 37.76.36.199:50566] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function

You need to update the theme to the latest version 7.2.4 and also keep the WoodMart core plugin updated. You can update the plugin in WoodMart -> Plugins. The latest version is 1.0.39.

Kind Regards

The log you sent doesn’t contain PHP errors. These errors are generated by the server and they are not related to our theme. There are no mentions of our theme files in those logs.

we use the 7.2.4 and 1.0.39 version

php log enabled but by 500 internal server error only this error see nothing php entry by 500

if disable woodmart core plugin it doesn’t run into errors

wit anothertheme tested this error not have

we are working to find the error, but we need you for this by the way only with this theme and after upddate is this problem
how can resolving?

Hello,

Could you please clarify how you reproduce the error on your website? How do you test that it happens with the WoodMart core plugin enabled and doesn’t happen without it?

Kind Regards

Simple navigate on site,open front page many times.

The testing core migrate site to giftor.hu disable all plugins only what plugin need

And same error
Than disabled each theme plugins one to one and navigate on site

Only without core plugin disabled dont received this error

We tried to reload the home page 30-40 times in a row but we didn’t receive the error. Could you please record a video so we can see how you reproduce it?

This video now from mobile but same after navigate to one product and back 2 3 times and back to hompage receive the error

Hi,

Could you please reupload your video in a size smaller than 2MB? Or upload it to some cloud service like Dropbox or Google Drive.

Thank you in advance

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