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Internal server error
- This topic has 12 replies, 2 voices, and was last updated 2 weeks, 1 day ago by Artem Temos.
May 16, 2023 at 8:43 am #467197
We before say, from 7.1.4 verison of theme receive some times 500internal server error or blank page on our life site.
the error can not reproducting, by navigate on our frontend ( only frontend)
By simple navigate between products or back to hompage , or opening on new page the home unpredictably
error or error log this message on server
2023 pid 21712:tid 139935831009024 End of script output before headers: index.php
please attent that this life site with many visitors
wait your reply about
regards ZoltanMay 16, 2023 at 9:11 am #467207
500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help with this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
RegardsMay 16, 2023 at 9:21 am #467216
before opened this topic 2 week worked on this error together with our the server provider and our developer
the error only appear after updated your template 7.1.4 and error generate your template in our system
we can’t find the fault, that’s why I turned to you and hoped for help from youMay 16, 2023 at 9:38 am #467221
I have sent bore the php error here the all now generated
[Tue May 16 08:35:43.574826 2023] [fcgid:warn] [pid 1570:tid 140169164805888] (32)Broken pipe: [client 220.127.116.11:41350] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
[Tue May 16 08:36:20.718782 2023] [fcgid:warn] [pid 1570:tid 140169181591296] (104)Connection reset by peer: [client 18.104.22.168:53860] mod_fcgid: error reading data from FastCGI server
[Tue May 16 08:36:20.718808 2023] [core:error] [pid 1570:tid 140169181591296] [client 22.214.171.124:53860] End of script output before headers: wp-cron.php
[Tue May 16 08:36:38.105442 2023] [fcgid:warn] [pid 1570:tid 140169156413184] (104)Connection reset by peer: [client 126.96.36.199:49853] mod_fcgid: error reading data from FastCGI server
[Tue May 16 08:36:38.105469 2023] [core:error] [pid 1570:tid 140169156413184] [client 188.8.131.52:49853] End of script output before headers: index.php
[Tue May 16 08:36:39.454235 2023] [fcgid:warn] [pid 1570:tid 140169173198592] (32)Broken pipe: [client 184.108.40.206:50566] mod_fcgid: ap_pass_brigade failed in handle_request_ipc functionMay 16, 2023 at 9:39 am #467222
You need to update the theme to the latest version 7.2.4 and also keep the WoodMart core plugin updated. You can update the plugin in WoodMart -> Plugins. The latest version is 1.0.39.
Kind RegardsMay 16, 2023 at 9:42 am #467225
The log you sent doesn’t contain PHP errors. These errors are generated by the server and they are not related to our theme. There are no mentions of our theme files in those logs.May 16, 2023 at 9:43 am #467226
we use the 7.2.4 and 1.0.39 versionMay 16, 2023 at 11:23 am #467259
php log enabled but by 500 internal server error only this error see nothing php entry by 500
if disable woodmart core plugin it doesn’t run into errors
wit anothertheme tested this error not have
we are working to find the error, but we need you for this by the way only with this theme and after upddate is this problem
how can resolving?May 16, 2023 at 12:20 pm #467286
Could you please clarify how you reproduce the error on your website? How do you test that it happens with the WoodMart core plugin enabled and doesn’t happen without it?
Kind RegardsMay 16, 2023 at 12:58 pm #467295
Simple navigate on site,open front page many times.
The testing core migrate site to giftor.hu disable all plugins only what plugin need
And same error
Than disabled each theme plugins one to one and navigate on site
Only without core plugin disabled dont received this errorMay 16, 2023 at 2:03 pm #467329
We tried to reload the home page 30-40 times in a row but we didn’t receive the error. Could you please record a video so we can see how you reproduce it?May 16, 2023 at 2:15 pm #467335
This video now from mobile but same after navigate to one product and back 2 3 times and back to hompage receive the errorMay 17, 2023 at 9:41 am #467564
Could you please reupload your video in a size smaller than 2MB? Or upload it to some cloud service like Dropbox or Google Drive.
Thank you in advance
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