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Internal server error

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  • #467197

    styro
    Participant

    Hello,
    We before say, from 7.1.4 verison of theme receive some times 500internal server error or blank page on our life site.
    the error can not reproducting, by navigate on our frontend ( only frontend)
    By simple navigate between products or back to hompage , or opening on new page the home unpredictably
    error or error log this message on server
    2023 pid 21712:tid 139935831009024 End of script output before headers: index.php

    please attent that this life site with many visitors

    wait your reply about
    regards Zoltan

    #467207

    Artem Temos
    Keymaster

    Hi,

    500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help with this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Regards

    #467216

    styro
    Participant

    Hi

    before opened this topic 2 week worked on this error together with our the server provider and our developer
    the error only appear after updated your template 7.1.4 and error generate your template in our system
    we can’t find the fault, that’s why I turned to you and hoped for help from you

    #467221

    styro
    Participant

    I have sent bore the php error here the all now generated

    [Tue May 16 08:35:43.574826 2023] [fcgid:warn] [pid 1570:tid 140169164805888] (32)Broken pipe: [client 46.139.192.215:41350] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue May 16 08:36:20.718782 2023] [fcgid:warn] [pid 1570:tid 140169181591296] (104)Connection reset by peer: [client 185.75.192.2:53860] mod_fcgid: error reading data from FastCGI server
    [Tue May 16 08:36:20.718808 2023] [core:error] [pid 1570:tid 140169181591296] [client 185.75.192.2:53860] End of script output before headers: wp-cron.php
    [Tue May 16 08:36:38.105442 2023] [fcgid:warn] [pid 1570:tid 140169156413184] (104)Connection reset by peer: [client 37.76.36.199:49853] mod_fcgid: error reading data from FastCGI server
    [Tue May 16 08:36:38.105469 2023] [core:error] [pid 1570:tid 140169156413184] [client 37.76.36.199:49853] End of script output before headers: index.php
    [Tue May 16 08:36:39.454235 2023] [fcgid:warn] [pid 1570:tid 140169173198592] (32)Broken pipe: [client 37.76.36.199:50566] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function

    #467222

    Artem Temos
    Keymaster

    You need to update the theme to the latest version 7.2.4 and also keep the WoodMart core plugin updated. You can update the plugin in WoodMart -> Plugins. The latest version is 1.0.39.

    Kind Regards

    #467225

    Artem Temos
    Keymaster

    The log you sent doesn’t contain PHP errors. These errors are generated by the server and they are not related to our theme. There are no mentions of our theme files in those logs.

    #467226

    styro
    Participant

    we use the 7.2.4 and 1.0.39 version

    #467259

    styro
    Participant

    php log enabled but by 500 internal server error only this error see nothing php entry by 500

    if disable woodmart core plugin it doesn’t run into errors

    wit anothertheme tested this error not have

    we are working to find the error, but we need you for this by the way only with this theme and after upddate is this problem
    how can resolving?

    #467286

    Artem Temos
    Keymaster

    Hello,

    Could you please clarify how you reproduce the error on your website? How do you test that it happens with the WoodMart core plugin enabled and doesn’t happen without it?

    Kind Regards

    #467295

    styro
    Participant

    Simple navigate on site,open front page many times.

    The testing core migrate site to giftor.hu disable all plugins only what plugin need

    And same error
    Than disabled each theme plugins one to one and navigate on site

    Only without core plugin disabled dont received this error

    #467329

    Artem Temos
    Keymaster

    We tried to reload the home page 30-40 times in a row but we didn’t receive the error. Could you please record a video so we can see how you reproduce it?

    #467335

    styro
    Participant

    This video now from mobile but same after navigate to one product and back 2 3 times and back to hompage receive the error

    #467564

    Artem Temos
    Keymaster

    Hi,

    Could you please reupload your video in a size smaller than 2MB? Or upload it to some cloud service like Dropbox or Google Drive.

    Thank you in advance

Viewing 13 posts - 1 through 13 (of 13 total)