Home Forums Basel – Premium Template IPAD Mini Menu doesn't open horizontally

This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 3 weeks, 5 days ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #340841

    Mediatics
    Customer

    Hello, we have detected that the web menu doesn’t open on the iPad Mini when it is in horizontal position.

    How can we fix it?

    Thank you.

    Private Content Hidden
    #341068

    Hello,

    iPad mini viewport width in horizontal orientation is 1024px, Double menu, as well as E-Commerce and Vertical, can not fit the main menu in this width, and the main menu is replaced for the mobile menu. If you want to show the main menu on this width, you will have to set another header type.

    If you have any questions please feel free to contact us.

    Best Regards

    #341132

    Mediatics
    Customer

    Hello, sorry, perhaps I haven’t explained myself very well. We don’t want to change the menu type, the problem is that the mobile menu does not open.

    When you try to open the menu, the screen goes dark but the side menu doesn’t appear.

    Best Regards

    #341226

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #341276

    Mediatics
    Customer

    Hello, first of all, we are using Basel theme. Likewise, we have done what they have asked us and it has not worked either.

    What I have noticed is that the mobile menu has the CSS property “display: none” between the resolution of 1024px up to 991px.

    I have added a @media to modify that CSS rule from 1024px and it has been solved. (I’m using the “ecommerce” header style).

    We can consider it resolved.

    Thank you.

    #341595

    Hello,

    What device are you checking at? I check everything switched correctly: https://gyazo.com/2f300924a8f688b04c15f4a1ec6dd3a5

    Please show the screen of the problem and advice the device.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.