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Issue in Wishlist page

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  • #297599

    Jitesh
    Participant

    Hi Team,

    Can you please check the page Wishlist of my website as the buttons and images are overlapping. Screenshot attached.

    Issue already escalated thrice but no action has been taken from your end.

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    #297680

    Hello,

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Best Regards

    #297799

    Jitesh
    Participant

    The issue still exist. You can disable all the plugins i am allowing you but do it immediately as we are live with the site.

    #297814

    Hello,

    I am sorry you have this issue. You contacted us on June 1, and got a reply, and then contacted us again on June 4. That is why the delay occurred.

    I have entered your site, check and I see the following:

    You have activated two builders: Elementor and WP bakery page builder. WoodMart works with either WP Bakery builder or Elementor builder at once, but not with both at the same time. In the process of the installation of the plugin, you can install one building plugin, you are going to use. It is not possible to convert an existing site that is built on WP bakery page builder into Elementor. I have deactivated Eelementor and Wishlist is better now: https://gyazo.com/ead39d2af42fc4ba561e519660f47f53

    I deactivated all the plugins not related to the theme and left payment and tax plugins https://gyazo.com/35b6a12c1555449e3f8bc1141cb648b2

    The Wishlist is as it should be: https://gyazo.com/fc530de7b805225acb67b6b4297c8667

    Now I am activating all the plugins I deactivated excepting Elementor.

    Please deactivate these plugins: https://gyazo.com/e39815854fdddec20ab99cfce08cc1c7 and then activate one by one checking the Wishlist to detect which one causes the problem.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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