ISSUE WITH COMPLETE CHECKOUT IF EXISTING CUSTOMER NOT LOGIN

I’m experiencing an issue on my WooCommerce website related to the checkout process. When a customer tries to place an order using an email address that is already registered but without logging in, the order is not completed successfully. Instead, the customer is either blocked from proceeding or encounters an error preventing them from finalizing the purchase.

Here are the key details of the issue:

Issue Description: If a customer enters an email address that is already registered in the system but does not log in to their account, the checkout process fails. There is no clear error message explaining why the order cannot be completed, which leads to confusion and frustration for the customer.

Expected Behavior: Ideally, I would like customers to be able to either:

Proceed with the order as a guest without being blocked if they use an existing email address, or
Be prompted to log in if they are using a registered email address.
Troubleshooting Steps: I have already checked the WooCommerce settings to ensure that guest checkout is enabled, and that customers are allowed to create accounts during checkout. Despite these settings, the issue persists.

Please let me know if there is a known solution for this issue, or if I need to make adjustments to the settings, plugins, or theme. Your assistance would be greatly appreciated in resolving this problem, as it is affecting the user experience and the ability for customers to complete their orders.

Thank you in advance for your support!

Hello aziztoubou2022,

Thanks for reaching to us.

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Kind Regards

i have changed theme i have the error again

Hello aziztoubou2022,

Thanks for getting back.

If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

Best Regards.

i have changed theme it working but in woodmart not working but i have used another theme not twenty

Hello aziztoubou2022,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

ok

Hello aziztoubou2022,

Thanks for details.

I tried to replicate your issue but it didn’t work.

Can you please record a short video for better understanding to reproduce the issue on your site?

Thanks for your patience.

Best Regards

i can’t conitnue checkout

https://drive.google.com/file/d/17W6qoYMbCfaljamAjikwvw0vYBLLjE5H/view?usp=sharing

Hello aziztoubou2022,

Thanks for your patience.

Would you mind if I deactivate extra plugins, switch to default theme for testing? Please confirm me back.

Regards,

please try from your end but don’t delete or change anything just you can desactivate extra plugin

Hello aziztoubou2022,

I tested on my end in Incognite mode with registered email without logging and it worked well. By default, WoodMart also doesn’t control checkout functionality, which is default WooCommerce task.

In order to test deeply, you can create a dev site, disable extra plugins to double check without affecting to production site.

Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards,

what is plugin i most disable?

Hello aziztoubou2022,

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

[Author]

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