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Issue with Free Shipping + Coupon calculation

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #385641

    ToriTori38
    Participant

    Hello,

    You have made a mistake with your free shipping calculation, when you discount the coupon in the backend. You are adding VAT (tax) on to the coupon but there should be no tax added to a coupon! They are tax free as they are amounts deducted before checkout. So the calculation is wrong. Let me show you:

    FREE SHIPPING GIVEN AT 100€
    Checkout amount – 100€
    Coupon – 5%
    New checkout amount – 95€

    Your system says you need a further 5,95€ for free shipping, but in actual fact it in only 5€.
    Coupons must not have tax added to them in your free shipping calculation, otherwise the calculation is wrong.

    Can you provide a fix ASAP?
    Thank you

    #385698

    Artem Temos
    Keymaster

    Hello,

    Could you please clarify if you have taxes included with the product price or not? https://prnt.sc/570EK9AgwZLd

    Kind Regards

    #385714

    ToriTori38
    Participant

    Hello Artem,

    Yes we have taxes included with the product price. But as I said, coupons should not have taxes attached.

    #385738

    Artem Temos
    Keymaster

    Hello,

    Our theme doesn’t influence the way coupons are calculated.
    By the way, could test how the WooCommerce free shipping method is calculated? You can configure it as per the documentation here https://xtemos.com/docs-topic/free-shipping-progress-bar/

    Kind Regards

    #385750

    ToriTori38
    Participant

    Yup I think I got it wrong. My apologies. I think your system works it out correctly and I possibly cannot count properly.. something like that 🙂

    #385883

    Artem Temos
    Keymaster

    We use WooCommerce calculation in this case so it depends more on the plugin.
    Feel free to contact us if you have any further questions.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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