Issue with the footer

Hi guys, I’m having an issue with the Christmas demo footer. Please check the screenshot attached.

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Hello,

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

Sure thing. Please find the details below.

You need to go to the Elementor settings, then navigate to the “Features” tab. Find the experimental option “Optimized Control Loading” and disable it by selecting “Inactive.” Screenshot https://monosnap.com/file/EZPkwy6E8duO5HUsT3tPPQS1Eb2gQv

That worked for the home page, but there is still an issue on the shop page. Can you please check?

Currently we don’t see this issue. Here is a video https://monosnap.com/file/ldTzvVCnXQJqHzlbrwlHfQpBxOJQfm
Please try to clear the browser cache and test it in the Incognito tab.

Kind Regards

Hi, the issue still persist even in a private tab. Can you please check? Video attached.

This problem was related to the Element Caching cached page https://elementor.com/help/element-caching-help/, we cleared the cache and everything works now.

Thank you. How exactly you did that cache clearing?

We turned it on and off and cache cleared. Read more information about this cache in Elementor’s documentation.

But it was turned off already. I don’t understand. Do you mean that you have turned it on and turned it off back again?

Yes, we just switched the option and the cache was cleared.

The issue is still there. Can you please fix this for good?

We don’t see the issue on your website now. Here is a screenshot https://monosnap.com/file/Gj2s1OEt3vCpQjiweorvEkBu9NLSbg

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