Home Forums WoodMart support forum issue with theme and yith request a quote plugin

issue with theme and yith request a quote plugin

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #479468

    sina-8709
    Participant

    Hi there,

    I have installed woodmart and yith request a quote plugin together on my wordpress website and in the /quote page I can see that yith form fields are not working fine, drop downs are not working on Mozilla firefox and quantity update field styling are not working fine too.

    so I tried to check everything and one of my tests was previewing the page from backend and seems that on the backend everything is fine:
    https://pasteboard.co/ApKd3EFgZmpc.png
    but when I’m visiting this page on frontend I can see that fields are not working fine and there are issues with the drop down and quantity fields.
    https://pasteboard.co/SM28JHaKPcyz.png
    also I checked this plugin with another theme and everything is fine, so plugin is working with other themes, working on the backend and styles and functionality is fine but with woodmart theme enabled and on the frontend is not working.

    I would really appreciate if you have a fix for this issue.

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    #479562

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    We tried to visit your website but it gives us an error as shown on the screenshot https://gyazo.com/d982955d1332a4ebb6babe85f77a8b7e

    Kind Regards
    XTemos Studio

    #479793

    sina-8709
    Participant

    Sorry Artem, can you check the website again please?

    #479834

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #480034

    sina-8709
    Participant

    thanks for the reply. all plugin disabled and username/password attached to this ticket.

    #480369

    Bogdan Donovan
    Keymaster

    Hi,

    To fix this issue, please navigate to the Theme Setting > Performance > CSS > Styles always load option and select following styles:

    WooCommerce mod grid
    WooCommerce mod quantity
    WooCommerce mod shop table
    Select2 library

    Here is how it should look like before saving (https://prnt.sc/sFGCRBL5bQq0)

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)