Hello,
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
if you see the problem only on Basel, please deactivate the plugins except these ones:
Contact Form 7
Mailchimp for WordPress
Safe SVG
Slider Revolution
WooCommerce
WPBakery Page Builder
XTEMOS Post Types plugin
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
.
