Issues with icons

Hi,

I have noticed that a lot of the icons have been removed across my site and dashboard and replaced with a generic square shape.

How can i resolve this please

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Hello,

Please check Dashboard > Settings > General > site URL: if your site is https://… it should be the same URL there.

Best Regards

What needs to be the same there?

can you be a bit more clear please? i don’t understand what you mean.

WordPress Address (URL) https://sayda.co.uk

Site Address (URL) https://sayda.co.uk

Thsi is what i can see in my settings.

Hello,

Please contact the host support with this screen: https://prnt.sc/10gbvwy

Please ask them to configure that properly.

Best Regards

Hi,

I have spoken with my host and they are saying its not an issue they can resolve.

For some reason there is no wp-content folder for that website and this is wht might be cuasing the issue. Please advise

Hello,

Please check Dashboard > Settings > General > site URL: if your site is https://… it should be the same URL there. Please contact your host support and ask them to configure SSL certificate properly.

Best Regards

Hi,

I’ve contacted my host support and they said the SSL certificate is correct and said i need to contact you to fix the issue.

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Hello,

Please make the full backup of your site as well as the Theme settings export and check the issue on any default theme to detect if our theme causes the problem.

Best Regards

Hi,

Could you tell me how to do this please?

Hello,

Please provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

Sure

Hello,

You have transferred your site incorrectly: https://gyazo.com/aec04136659d64969145b8afb63ce676

Access to the font at ‘https://static.s***da.co.uk/themes/woodmart/fonts/woodmart-font.woff?v=6.0.4’ from origin ‘https://s***da.co.uk’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

Please contact your host support so that they could help you to solve the issue.

Best Regards

P.S. If you test the site on any other default theme, twenty-forty or else you would see the same problem and get convinced that our theme does not cause or influence the problem.

Best Regards

[Author]

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