Issues with theme

Hi
I have 2 issues, after latest upgrade

1. The shop sidebar is missing, even though it’s configured properly. sidebar appears on all other pages but not in shop and category pages. (The sidebar div is completely removed from code…)

2. Revolution slider is not being updated. As far as I know the “lisence key” can get automatic updates from the theme itself so I don’t need to activate it manually. However, on theme update the plugin is not getting updated as well.

Please get back to me
Thank you
Hofit

Hello,

1. Seems that all the widgets are reset, please add the widgets again in Appearance > Widgets > Shop page widget area.

2. WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.

You can update the plugin in Appearance > Install plugins as soon as theme has been updated and the recent version will be supplied in the theme folder. Meanwhile you can upload and install via Dashboard > Plugins or FTP.

1. Make the full backup of your site.

2. Deactivate and delete the current version.

3. Upload the new version from your portfolio on this forum.

4. Upload and install.

Best Regards

Hi,
1. widgets are always there, that’s what is really wierd about this situation.

https://drive.google.com/file/d/11oDQ0AXJucpqFNy-tWB6GbsMQnItmwKG/view?usp=sharing

2. I was confused, the problem is with WP Bakery, not Revolution Slider. you can see the required upgrade in the photo, but there are no more upgrades but this one.

https://drive.google.com/file/d/1rGKHAfVip9haZwaTSbefmi9mSUA2D_B-/view?usp=sharing

and there is nothing to update in the theme > install plugins section

https://drive.google.com/file/d/11J5-ZzM5ygb7wzoVSZBdWkHIpUke99n2/view?usp=sharing

I will be glad if you can take a look at this, as I want to launch this website and I can’t due to those issues.

Regards
Hofit

Hello,

Each time we release the theme update we include the recent versions of the plugins attached to the theme. We have not yet released the update, that is why you do not see the recent version of the plugin in Appearance > Install plugins

You can wait until the theme update or update manually:

1. Make the full backup of your site.

2. Deactivate and delete the current version.

3. Upload the new version from your portfolio on this forum.

4. Upload and install.

Best Regards

Hi
Ok, what about 1st issue?
The widgets are there but yet sidaber is not displayed.
Please advise.
Thanks

Hello,

Please provide the site admin access to the private area we shall check, the screen is not helpful it is not in English.

Best Regards

I will need your ip address to add to whitelist.

Hello,

My IP address is 5.248.118.5

Best Regards

Hi
Your IP address is whitelisted. please try.

All top navigation menu items are category pages that have a missing sidebar.

Thanks

Hello,

Please deactivate the blocking configuration, other team members should look in deeper and I cannot provide all IPS.

Best Regards

Hi
I can’t do that, it’s a server thing.. I can only whitelist the IP address you provide…

Hello,

Please provide the FTP access to the private area.

Best Regards

ftp details attached

Hello,

We cannot log in please check the credentials.

Best Regards

I changed the password to the one I provided you. please try again.

Also please make sure you try from the IP address that you gave me.

Hello,

Please add this IP 176.98.70.114
Best Regards

IP is whitelisted, please try again.

Hello,

The issue is caused by the plugins.
Please deactivate all the plugins not related to the theme and check the issue.

Best Regards

Hi

Found it.
Thank you

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts