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issues with WoodMart

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  • #469585

    hamodon
    Participant

    i need help…
    i don’t find any answer for my question..
    i have some issue on my site…
    the 1st :
    I activated the feature on Products pagination
    “Infinite scrolling”
    but still not working on all the pages …

    2nd:
    all time I received the massage: Coupon management has been transferred!
    I pressed him that I allow it and it will transfer me to the page .. but still it keeps appearing ..
    On other sites it is not accepted only on the site that has your template

    please I need your help about the issues ..

    #469847

    Hello,

    On your Site, can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. If it is not updated then you can update the Theme and Core following the Documentation Guide:
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated? If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Also Please send some screenshots of the second issue.

    Best Regards.

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