Items on mobile “under” header

[Madoo Webdesign]

Hi!

On our webshop nagellak.nl items are being displayed “under” the header when people enter the site for the first time (or again, after a while) on mobile. When refreshing the page, it’s all good.

What can be done to resolve this?
Looking forward to your reply.

Kindest regards,
Amanda

• This topic was modified 1 year, 4 months ago by Madoo Webdesign.

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Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hi Luke,

Ofcourse, no problem. Please find credentials in the private content.

Kindest regards,
Amanda

Hello,

Could you please disable all plugins except these ones:

WPBakery Page Builder or Elementor
Woodmart Core
WooCommerce

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Hi Luke,

Sorry for not getting back sooner. I have done the test, I have seen no changes in the behaviour of the element while the plugins were off.

Is there anything you can do?

Kindest regards,
Amanda

Hello,

Right now I do not see that issue: https://take.ms/Z2RDWr

Could you please explain how can I replicate it on my side?

Kind Regards

Hi Luke,

That’s the thing… Sometimes it happens and sometimes it doesn’t. usually when you refresh the page, the first item is underneath the header.

Could you retry?

Kindest regards,
Amanda

Hello,

I apologize for the delay.

Ok, I see. Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards

Hello,

I create a staging, so you can testing everything and you can disable plugins and activated another theme.

Hello,

Sorry for the delay.

On the staging site, I cannot reproduce the issue. Did you try to check it there?

Most likely the issue in the “Optimize CSS delivery” option in WP Rocket -> Settings -> File optimization. So please disable it and recheck the issue.

https://prnt.sc/DZ53LE-muTAF

Kind Regards

yes, I have disable this option.
It looking good.

Can you tell me what are the best settings in WProcket?

Hello,

Yep, check the below article for help:

https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_4

If you have any further questions, please don’t hesitate to reach out to us.

Kind Regards

[Author]

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