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last update dosn'y work

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #187152

    [email protected]
    Participant

    Hi,

    i have a problem with last update
    https://staging4.picchionisurgelati.it/

    this is test subdomain, where you can see the problem

    #187162

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

    Thank you in advance.

    #187165

    [email protected]
    Participant

    Hi,

    Yesterday i have buy new license, i have activate theme and after in aspect->theme i have update theme whit button update.

    After this my website have problem in the frontend.

    look attachment

    Attachments:
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    #187167

    [email protected]
    Participant

    i try to update plugin, disabled one by one, replace back version of wordpress to 5.2.5, but nothing

    #187174

    Artem Temos
    Keymaster

    It seems that some theme required plugins are missed. Be sure that you have installed and updated all required plugins via Appearance -> Install plugins. Send us your admin access so we can test.

    #187186

    [email protected]
    Participant

    private content

    #187194

    Artem Temos
    Keymaster

    We see that you didn’t update all the required plugins. Please, do this via Appearance -> Install plugins.
    For future: use our private content field to post your access information on the forum.

    #187202

    [email protected]
    Participant

    plugin not updated are disabled, and not native of your theme

    #187247

    Artem Temos
    Keymaster

    All plugins in Appearance -> install plugins are related to our theme and they have to updated.

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Viewing 9 posts - 1 through 9 (of 9 total)