Lots of bugs on site after 6 months

Bugs include

the checkout pages showing duplicated content.

Activating wpml creates a site crash showing problem in theme.

The default slider with the theme having issue if added more than 1 slide, also banners uploaded are not responsive for mobile.

Elements built with elementor included is not displaying as the preview.

Need assistance please to solve the above issues.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

when we tried to enable the wpml plugin, it had a website error, so we went to our directory and renamed the plugin folder causing all plugins to disbale.

Then we tried to enable the wpml plugin again, and the same issue was showing.
I’ll attach 2 logs of the error.
I’ll post the credentials below.

Attachments:

You must be logged in to view attached files.

Hello,

Please contact WPML support on this issue we do not have instructions on solving this.

Our theme is compatible with WPML 100% however all the WPML has their qualified support.

If you have any questions please feel free to contact us.

Best Regards

There were other bugs mentioned as well. Any update on them, Relating content on checkout field. The slider when inserting a second image, doesn’t show.

Hello,

List all the bugs you have now:

1. Please provide step by step actions to reproduce the problem;

2. Provide the page URL and screen.

Best Regards

The bugs are cart page, the checkout page is showing duplicate content.
Step:
add items to cart, go to the cart page, and checkout page, you’ll see items and all fields show 2 or three times as you scroll down.

Page
https://pharmatee.com/cart/
https://pharmatee.com/checkout/

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

If you see all these problems only on the WoodMart theme, deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

Hi, there is an issue with the category in Arabic, I’ve selected the category for the header, but it doesn’t show the exact category in the Arabic version, but it shows the footer menu options. could you please assist?

Attachments:

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Hello,

Please check this manual to find out how to translate the header with WPML: https://xtemos.com/docs/woodmart/faq-guides/translate-header-wpml/

The Browse category shows the menu, which you created in Appearance > Menu and assigned to the Product category element in the header. https://xtemos.com/docs/woodmart/product-category-menu/

Could you clarify what is wrong with the Footer? I check and they are the same in both languages.

Best Regards

Hi hope you’re doing well.
Our website pharmatee add to cart button doesn’t work, it keeps on loading.

https://pharmatee.com/product/medisana-bamboo-personal-scale-ps-440/

It’s bit urgent, could you please help

Hello,

I am checking the link you have provided and I have added the product to the cart without any problems: https://gyazo.com/82882b1f8ab0f92465ffe94f0e5c2448

and https://gyazo.com/4e21a7f07b8c9fad98c53bef8b73fdab

Please describe the steps to reproduce the problem.

Best Regards

Pls find video attached.

Pls find video attached.

https://drive.google.com/file/d/1fZ75E3vHYZSua74lXOg4Me1_tYzBdSip/view?usp=sharing

we’re tried on multiple devices.

Hello,

Please disable all the plugins except these ones: https://gyazo.com/f21e10265520be1ea8da8eb887467756

The adding to cart works correctly: https://gyazo.com/e2d7efbc287181efd08254f5c88aade5

Then activate the plugins one by one checking which one causes the problem.

All the bugs are caused by the plugins conflict. You would better leave only essential ones.

Best Regards

[Author]

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