How to make the phone number field required in billing & shipping form

[cncstorebandung]

Hi Woodmart team,
I’d like to ask how I can make the phone number field required in both the billing and shipping forms.
Right now it’s optional, but I want to make it mandatory for customers to fill in before placing an order.
Could you please guide me on how to change this setting?

Thank you!

• This topic was modified 6 days, 3 hours ago by cncstorebandung.

Hi cncstorebandung,

Thanks for reaching to us.

You can read more here https://xtemos.com/docs-topic/fields-manager/

Regards,
Hung PD

Hello,

I followed your instructions to edit the checkout fields, but I couldn’t find the option to make the phone number field required.
Could you please guide me on how to do that or where to find this setting?

I’ve also provided my WordPress admin access in case you need to check it directly.

Thank you in advance!

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Hello,

I just wanted to follow up on my previous ticket about making the phone number field required on the checkout page.
It’s been a couple of days and I haven’t received a reply yet — just wanted to make sure my request wasn’t missed.

Thank you for your help!

Hi cncstorebandung,

Thanks for your patience.

I went to WooCommerce > Checkout Fields and faced error issue https://ibb.co/qLNW5XHm

You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

Hi Hung,

The image link you shared (https://ibb.co/qLNW5XHm ) seems to be unavailable or removed — could you please resend it or describe the error message you encountered?

I’ve deactivated all plugins except WoodMart Core, Elementor, and WooCommerce, as you suggested. However, the Phone field is still missing from the Checkout Fields settings page.

Could you please check if there’s another reason why the phone field isn’t showing up? Or is there a specific setting I might have overlooked?

Thanks again for your help!

Hi cncstorebandung,

Thanks for your patience.

To assist you in the best possible manner, I need FTP account to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient. I tried to install file manager plugin but it is not allowed to do.

Regards,
Hung PD

Hi Hung,

Thanks for your follow-up!

I’ve added the FTP account details in the Private Content section below for your reference.
Please let me know once you’ve accessed it or if you need any additional information.

Thanks again for your help!

Hi cncstorebandung,

Thanks for your patience.

It seems you forgot the password as well.

Regards,
Hung PD

Hi Hung,

Thanks for your reply.
I’ve saved the FTP password in the Private Content section as well.

Please check and let me know if you can access it now.

Best regards,
cncstorebandung

Hi cncstorebandung,

Admin details are incorrect, please double check. https://ibb.co/CKg4Wxn6

Regards,
Hung PD

I’ll resend all the information again in the Private Content section for your reference.

Please check it once I’ve updated the details.

[cncstorebandung]

also for the host, i put it again in the Private Content section

• This reply was modified 3 hours, 11 minutes ago by cncstorebandung.

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