Home Forums WoodMart support forum Malware on my website

Malware on my website

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #57980

    amverslas
    Participant

    hello please help me for premium woodmart theme i got malware… opening other websites.. please help to fix it. my website link: https://bit.ly/2KvLZG9

    #58001

    Artem Temos
    Keymaster

    Hi,

    Thank you for purchasing our theme.

    Please, describe us your problem in a bit more details. Attach some screenshots and provide us a list of steps how to reproduce it on your website.

    Thank you in advance.

    #58007

    amverslas
    Participant

    Private answer

    Attachments:
    You must be logged in to view attached files.
    #58013

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    #58015

    amverslas
    Participant

    answer

    #58018

    Artem Temos
    Keymaster

    You can install standard themes like twentysixteen in Appearance -> Themes.

    #58021

    amverslas
    Participant

    answer 1

    #58027

    Artem Temos
    Keymaster

    Sorry, what do you mean?

    #58028

    amverslas
    Participant

    answer2

    #58029

    Artem Temos
    Keymaster

    Firstly, try to reinstall our theme. If you got some malware inside its files, they should be cleaned. Then, provide us your admin access and detailed instruction how to reproduce the issue if it still exists.

    #58037

    amverslas
    Participant

    answer3

    #58040

    Artem Temos
    Keymaster

    But how we can see the problem? We check both with desktop and mobile devices and it works well for us.

    #58041

    amverslas
    Participant

    answer 5

    #58042

    amverslas
    Participant

    answer6

    #58043

    Artem Temos
    Keymaster
    #58049

    amverslas
    Participant

    answer7

    #58063

    Artem Temos
    Keymaster

    We don’t know why you get this error but it works correctly for us. We tested on 4 different computers with all browsers.

Viewing 17 posts - 1 through 17 (of 17 total)