Manual Product Sorting Display Issue

Hello,
I’m experiencing an issue with the manual product sorting display on my shop.
Despite having set the manual sorting option, my products are displayed in alphabetical order (see attached screenshot).
Until recently, the products were displayed correctly, but now they are not.
I tried deactivating the recently installed gift card plugin, but nothing changed.
The only other modification made was updating the theme template.
In short, even though I reorder the products from WordPress > Products > All Products, the sorting is not saved in the section.
All plugins are up to date, I don’t have any caching plugins on the site, and I have already cleared the server cache.
Could you please help me identify what might be causing this issue?
Thank you in advance for your support.

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Hello,

Could you please check how it works with some default WordPress themes like WooCommerce Storefront?

Thank you in advance.

Kind Regards

I tried, and with the suggested theme, the manual positioning works.

Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing. Also, send access to the admin panel.

Looking forward to collaborating with you!

Kind Regards

Sure, you can find the access information attached.
The “Danea Easyfatt Import/Export” plugin manages the inventory and product upload on the website.

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