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Menu not showing

Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 26, 2021 at 5:44 pm #327787

    [email protected]
    Participant

    Hi,
    I have a problem with the menu in both the version of my website (desktop and mobile).
    On my pc, I can see correctly the menu in the website header but many other people, on different device (desktop), can’t see it.
    Instead, on all the mobile devices, the hamburger menu icon is visible but if I tap it, nothing happens and the menu doesn’t appear.
    The menu is configured correctly in fact when I am logged in to the panel and I am in the customize module I see both menus correctly (desktop and mobile).
    What could be the problem?

    October 26, 2021 at 5:49 pm #327788

    [email protected]
    Participant

    Sorry, just a clarification:
    in the desktop version is the dropdown menu that is not displayed (so the subsections), not all the menu.

    October 27, 2021 at 12:03 am #327814

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    October 27, 2021 at 7:01 am #327846

    [email protected]
    Participant

    Dear Elise here the admin access.
    I have do the backup.
    THANKS IN ADVANCE

    October 27, 2021 at 12:04 pm #327932

    [email protected]
    Participant

    you can also deactivate the plugin

    October 28, 2021 at 9:06 am #328143

    Elise Noromit
    Member

    Hello,

    The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    If you have any questions please feel free to contact us.

    Best Regards

    October 29, 2021 at 8:19 am #328401

    [email protected]
    Participant

    i do the change of url but the problem is the same.
    Please not is not showing the menu grid of CATEGORIE PRODOTTI on any pc not on all, with chrome browser, same of mine where the menu is showed, on mobile we can’t open the menu everywhere.

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    October 30, 2021 at 12:23 am #328557

    Elise Noromit
    Member

    Hello,

    I have submitted the issue to our developers for deeper investigation, we will get back to you soon. Sorry for the delay.

    Best Regards

    October 31, 2021 at 3:18 pm #328768

    Elise Noromit
    Member

    Hello,

    We are checking now and the menu works. Please let us know if the problem persists or occurs again.

    Best Regards

    November 22, 2021 at 11:20 am #333654

    [email protected]
    Participant

    Hi after a few weeks where porblem go away now is turned back.
    Please help me.

    November 22, 2021 at 10:55 pm #333814

    Elise Noromit
    Member

    Hello,

    You need to wait till the page has been loaded completely: https://gyazo.com/0f79b4b842a70b0bf84eb01175b6eb70

    Best Regards

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Viewing 11 posts - 1 through 11 (of 11 total)