Menu not showing

Hi,
I have a problem with the menu in both the version of my website (desktop and mobile).
On my pc, I can see correctly the menu in the website header but many other people, on different device (desktop), can’t see it.
Instead, on all the mobile devices, the hamburger menu icon is visible but if I tap it, nothing happens and the menu doesn’t appear.
The menu is configured correctly in fact when I am logged in to the panel and I am in the customize module I see both menus correctly (desktop and mobile).
What could be the problem?

Sorry, just a clarification:
in the desktop version is the dropdown menu that is not displayed (so the subsections), not all the menu.

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

Dear Elise here the admin access.
I have do the backup.
THANKS IN ADVANCE

you can also deactivate the plugin

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

i do the change of url but the problem is the same.
Please not is not showing the menu grid of CATEGORIE PRODOTTI on any pc not on all, with chrome browser, same of mine where the menu is showed, on mobile we can’t open the menu everywhere.

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Hello,

I have submitted the issue to our developers for deeper investigation, we will get back to you soon. Sorry for the delay.

Best Regards

Hello,

We are checking now and the menu works. Please let us know if the problem persists or occurs again.

Best Regards

Hi after a few weeks where porblem go away now is turned back.
Please help me.

Hello,

You need to wait till the page has been loaded completely: https://gyazo.com/0f79b4b842a70b0bf84eb01175b6eb70

Best Regards

[Author]

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