Home Forums Basel – Premium Template Mini cart not showing , also there is a JS error

This topic contains 7 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 week, 4 days ago.

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  • #213438

    Imajine
    Customer

    Hi,
    Mini cart stopped loading for us suddenly, also we could see some JS errors in the console. Also the contact form submission has become very very slow. Recently we had updated the theme as well. Can you please help us to resolve this.

    Thanks in advance
    Imajine

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    #213439

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #214356

    Imajine
    Customer

    Hi,
    Attaching here with is the screenshot related to JS error. Please have a look and help us to resolve the same.
    Regards,
    Imajine

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    #214410

    Please, disable all external plugins, switch to the parent theme, and send us your FTP access.

    #214522

    Imajine
    Customer

    Thanks,
    Sending across the details.
    Regards,
    Imajine

    Private Content Hidden
    #214533

    Please, disable all external plugins first and switch to the parent theme.

    #214542

    Imajine
    Customer

    Hi,
    Disabled all the external plugins and parent theme activated
    Regards,
    Imajine

    #214586

    We see that you have a lot of JS code on your home page that seems to conflict with our theme. Try to temporarily remove it and check how it works http://prntscr.com/tpa9sx

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