Mismatch between Search Bar / Search Results

If you go on my website and search for “voute plantaire” you will see
– ajax results = no results
– after-load page = 4 results

Why this difference?

Attachments:

You must be logged in to view attached files.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I cannot start activating/desactivating all the plugins I have all the time! All the plugins I currently have are necessary and if there are any issues with them, your theme should be compatible anyway. Desactivating my plugins may mean some loss of data settings for those plugins, which I don’t want.

Access site in private section

Attachments:

You must be logged in to view attached files.

Sorry, but we have to check what kind of plugin causes this error first. Please, deactivate them for a few minutes so we can check.

We still see that some plugins are active. Please, deactivate them all.

And we need your FTP access as well.

Dear,

I am not going to disactivate WooCommerce (it contains ALL MY DATA about my store!) I am no way going to disactivate it even if disactivating it wouldn’t make any data loss!

For the other plugins there is no “disactivate” button available. So please stop and investigate on the root cause !

Thanks!

For the FTP, see the login credentials below on Godaddy

We didn’t ask to disable WooCommerce. But there are some AMP and caching plugins that may break the functionality. Disable them first.

And we need FTP access, not your Godaddy account.

If you were careful enough, you would see the message that is underneath of those plugins which say “”The plugin is automatically managed for you.” and THEREFORE I cannot disactivate it! I don’t have any button for disactivating !

Plus, those plugins are widely used in thousands of wordpress stores. If there is any issue in the link between your theme and this pluging, then it is certainly your theme that should be fixed! I have disactivated all what I could.

Now please cease returning the ball towards me and investigate on the cause! I’m not going to always disactivate all my plugins whenever there is an issue in your theme!

Regarding the FTP, where is this located? I don’t know how to access it

FTP should be provided by your host. If you can’t find it, contact your hosting provider and ask about that.

My host IS godaddy ……… !
From there you can access cpanel!

As we already said, we need your FTP and not just cpanel. It doesn’t matter for us what host do you use.

On my godaddy account you DO have access to the FTP ! See the screenshot!

Attachments:

You must be logged in to view attached files.

It is not FTP it is your hosting control panel. We need your FTP account host, username and password. Again, we need FTP access, not godaddy panel even if does have the file manager.

Surprizingly, this issue has got solved by itself now.
If the issue re-occurs any further, I’ll re-open it.
For now, it can be marked as solved.

You can close this point, thanks

[Author]

Posts