Thank you very much for choosing our theme and for contacting us.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Yes, I need a clear installation of WordPress. Due to previous unpeaceful installations, I cannot now install the full demo. I see you have not added your content yet. I do hope you can reinstall WordPress completely.