Home Forums Basel – Premium Template Mobile Device Menu not working on some pages

This topic contains 3 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 3 days ago.

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  • #275805

    Guglielmo2
    Customer

    On the Home Page and on other pages in any mobile devices the drop-down menu will not open up. Not sure why this is happening, but it works on some and doesn’t on other pages.

    Can you please help me with this. My clients are upset that this is going on and not sure how to fix it.

    Thanks,
    Rose

    Private Content Hidden
    #275854

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #279419

    Guglielmo2
    Customer

    ok I’ll give it a try and let you know if this works.

    Thansk,
    Rose

    Private Content Hidden
    #279457

    Hello,

    Sure. If you have any questions please feel free to contact us.

    Best Regards

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