Subject: Mobile display issue – Site shows only logo before loading
Hello,
I’m reaching out regarding a very problematic behavior on my EasyCHR website, which occurs only on mobile devices. When a user accesses the site through a Google Ads link (or even sometimes from a regular Google search), a strange animation appears: the screen displays only my site’s logo on a blank background for 1 to 2 seconds, and then the full page loads.
At first, I assumed it was a native Woodmart preloader, but you informed me that no such preloader is built into the theme. So, I performed the following tests:
I completely disabled LiteSpeed Cache.
I switched the theme to Storefront to see if the issue persisted.
I tested across several devices and mobile browsers.
Unfortunately, the problem remains the same, and it does not occur on desktop. It seems to be specific to mobile browsers, possibly even in-app browsers (like the one used by Google Ads, Gmail, or other mobile apps).
What’s confusing is that even when using Storefront and no caching plugin, the site continues to display this “slide” with only the logo, with no menu, no interaction, as if the page is frozen or controlled by an invisible animation.
This behavior creates a poor user experience and gives the impression that the site is broken or very slow — which negatively affects conversions.
Could you please clarify what might be causing this logo-only transition effect?
Is there any script or CSS class in Woodmart that triggers this?
Do you have a recommended method to disable all visual loading effects on mobile?
I’d greatly appreciate your help. The site is live and I urgently need a reliable solution to stop this behavior.
Kind regards,
Cédric – EasyCHR
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