Home Forums WoodMart – Premium Template Mobile Homepage is not showing

This topic contains 12 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 3 days ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #289432

    techchaudhary
    Customer

    Hello sir, I have created a separate homepage for mobile devices in the HTML Block section and added that page in the Mobile version HTML block (experimental) option that is available on the desktop homepage, but it is not working on mobile devices you can check by visiting https://reteleo.com/
    please tell me how can I fix it.

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    #289469

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide your site admin access as well as FTP to the private area.

    Best Regards

    #289598

    techchaudhary
    Customer

    All the information are provided in private section

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    #289630

    techchaudhary
    Customer

    waiting for your response

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    #289979

    Hello,

    You have forgotten to insert the template to the home page: https://gyazo.com/ff0699806bcaa3771ff2ed518e599434

    As soon as I have added it works: https://gyazo.com/646bcf6da612fc72bc8930b46f378b1a

    If you have any questions please feel free to contact us.

    Best Regards

    #289982

    techchaudhary
    Customer

    Sir. I have inserted the template earlier but you not replied so I delete it and added this template to the homepage using elementor on the woodmart HTML template, please see the attached screenshot for a better understanding.
    and sir after deleting it’s not fixed,

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    #290206

    Hello,

    I edit the HTML block, however, it does not save, please deactivate the plugins so that I could check.

    Please leave these plugins only:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Best Regards

    #290211

    techchaudhary
    Customer

    sir, you can deactivate other plugins temporally to check the setting, but please do not delete any plugin. Be careful.
    and sir please give me a solution as soon as possible. I’m using elementor page builder not wp bakery page builder

    #290272

    Hello,

    As soon as I have deactivated the plugins https://gyazo.com/3fd28d8f85461cc1326a0bbef7da82ba
    I have checked and it works: I have added a title to the HTML block: https://gyazo.com/7e9643f91c50b1c556372575ec24cd0a

    I view the home page and I see this title: https://gyazo.com/a310d787ca516d608dfde0de08ceeefe

    I removed the title now and activate the plugins.

    Please deactivate all the plugins not related to the theme and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #290678

    techchaudhary
    Customer

    done

    #290846

    Hello,

    Have you solved the problem?

    Best Regars

    #290847

    techchaudhary
    Customer

    Yes, it is solved

    #290879

    That is fine. If you have any questions please feel free to contact us.

    Best Regards

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