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mobile issues duplicate tabs for product page and blank tabs

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #650175

    nujumorg
    Participant

    the elementor mobile preview is not similar to the mobile view
    the header is not reflecting the correct background color it also shows duplicated headers on mobile
    the typography is not the same as in desktop
    the product tabs are duplicated and empty they don’t show exactly my current product page content as in desktop
    i tried using theme backups since it was working fine but without any benefit
    https://snipboard.io/cj62WY.jpg

    #650176

    nujumorg
    Participant

    added login path bellow

    #650323

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the inconvenience. Usually, it takes a few hours to answer during working time (up to 24 hours) and 12-48 hours on weekends and holidays.

    Navigate to LightSpeed -> Page optimization -> JS settings -> turn off the “Load JS Deferred” option: https://prnt.sc/GQ1Fb9eSH6th

    Then clear the cache and recheck the issue.

    I await your response.

    Kind Regards

    #650564

    nujumorg
    Participant

    Hello,

    i have turned off the “Load JS Deferred” option and purged all.
    the header issue seems to be gone interesting.
    but i still face the same issue i had pointed in this screenshot : https://snipboard.io/cj62WY.jpg
    i don’t know why exactly this happened
    but the Single product Tabs are duplicated and contain both Tabs and Accordions while i only have the Tabs Selected
    https://snipboard.io/WInRxv.jpg
    Also the fonts were not loaded correctly as i have set in my theme settings
    the elementor view is great but when i visit my website its not reflected s it should
    i need more help thank you

    #650570

    nujumorg
    Participant

    oops i revisited the website but the header still shows as duplicated !!!
    https://snipboard.io/L6AJSl.jpg

    here is what elementor editor my page should look like in mobile https://snipboard.io/gkbIw0.jpg
    in desktop : https://snipboard.io/lRLc3Y.jpg

    as i mentioned before the description is loaded while visiting the website thought pc chrome
    but stays blank when visited thought mobile browser.

    #650582

    nujumorg
    Participant

    Hello again,

    i think i got it fixed, thank you for pointing me in the right direction The main issue was with (LiteSpeed Cache Configuration Presets ) i’ve noticed that i have been using aggressive preset
    which was causing the problem.
    everything got fixed when i change it to Recommended preset with name -> advanced preset
    i have checked everything once again and i think now all the issues i had have been fixed
    you can now close this issue as resolved

    once again thank you for the support .

    #650665

    Luke Nielsen
    Keymaster

    Hello,

    Glad that those issues are fixed.

    Also, sir, if possible please delete or change the 1 star review as you have given on the ThemeForest. I am looking for your cooperation and kind response.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)