Home Forums WoodMart – Premium Template mobile menu does not expand

This topic contains 15 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 6 days, 19 hours ago.

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #275236

    Maria Lago
    Customer

    Hello;
    The mobile hamburger menu does not expand on the home page, however if it does on other pages … can you help me know what the problem is?

    #275253

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #275291

    Maria Lago
    Customer

    I have disabled the plugins and this doesn’t seem to fix the problem. I give you access to my website’s wordpress administrator to see if you can help me.
    Thanks

    Private Content Hidden
    #275405

    Hello,

    You have provided access however I cannot enter the site with them.

    Please check the credentials and confirm the permit I can deactivate the plugins, make the full backup of your site.

    Best Regards

    #277185

    Maria Lago
    Customer

    Hello, Yes. You can deactivate the add-ons, I have a full backup. Do not worry.

    I send you again access to my worpress administrator panel

    Thanks

    Private Content Hidden
    #277370

    Hello,

    Please check the CSS Generator, you have disabled the option, delete the current file, enable Mobile menu and save again.

    Best Regards

    #277549

    Maria Lago
    Customer

    Hello;

    Where can I find the disabled option of the CSS Builder? And what is the current file that I should delete?

    Thanks

    #277662

    Hello,

    Please check WoodMart > CSS Generator in the Dashboard and enable these styles: https://prnt.sc/11040t6

    If you have any questions please feel free to contact us.

    Best Regards

    #277903

    Maria Lago
    Customer

    Hi, I have deleted the current css file and have rebuilt the original file and saved everything. I did everything according to what you explained to me but the problem is still not solved and the mobile menu does not expand. You can help?

    Thanks

    Private Content Hidden
    #278213

    Hello,

    Please disable the cache on the site and check if there any cache is on the server and check.

    Best Regards

    #278343

    Maria Lago
    Customer

    The site cache was disabled and the server cache was cleared. Despite this the problem persists. You can help me?

    Thanks

    #278457

    Hello,

    The cache has not been disabled that is why we cannot check the problem: https://gyazo.com/bd867d298c75cc71fa7566a8469c50d6

    Best Regards

    #280157

    Maria Lago
    Customer

    The cache is already disabled. Please check the picture

    Attachments:
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    #280596

    Hello,

    We still see the cache and admin is not workable: http://prntscr.com/1181mhh

    Best Regards

    #280740

    Maria Lago
    Customer

    Try again please

    #281531

    Hello,

    Please check your mobile menu now, it seems working after you have cleared the cache.

    Best Regards

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