Home Forums Basel – Premium Template Mobile Menu Issue – Screen goes gray when it is clicked on

This topic contains 6 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 weeks, 2 days ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #225233

    alexfilutze
    Customer

    I have deactivated on plugins in a stage environment and it had no issues, will need a dev to look at this.

    Private Content Hidden
    #225275

    alexfilutze
    Customer

    need an update please thanks.

    #225294

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate the plugins for the while of checking what may take up to 15 minutes.

    Best Regards

    #225348

    alexfilutze
    Customer

    I will attach admin info in the private content. I deactivated the plugins and it had no effect on the mobile menu.

    Private Content Hidden
    #225539

    Hello,

    Please deactivate all the plugins excepting these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce        
    WPBakery Page Builder
    XTEMOS Post Types plugin

    Delete Elementor, the theme cannot work on both builders at the same time. Our theme does not support Elementro.

    Best Regards

    #225550

    alexfilutze
    Customer

    Thanks, that seemed to work. Also, if I try to update slider revolution for some reason when I update it it messed up the header display, so I have just been using the old version. Any reason for that by chance?

    #225651

    Hello,

    Please deactivate all the plugins not related to the theme and check the slider.

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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