Mobile Menu not work

Hello,

Menu on Mobile not work.
How to fix it?

Best Regards

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Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

you must enable Woodmart Child.

Best Regards

Hello,

The mobile menu works on the parent theme, which means that your customization to the child theme causes the problem.
Please check.

Best Regards

Have checked, not work.
The Child Theme is officiel from Woodmart.
What File brings the Problem?
Please fix the Problem?

If i don’t use Woodmart Child,
then no Checkout Submit Button available.
For that i need the Child Theme, Woodmart have made Child Theme for that.

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Hello,
because I absolutely need the Woodmart Child Theme for other functions, I have to alternatively remove the “Kategorien/Categories” area completely.
How to do that?
Or have you found another Fix?

Best Regards

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Hello,

Please check now it works on the parent theme.

Best Regards

Hello,

have you not read my last Message?

********************************************
Hello,
because I absolutely need the Woodmart Child Theme for other functions, I have to alternatively remove the “Kategorien/Categories” area completely.
How to do that?
Or have you found another Fix?

Best Regards

*******************************
Please compare Checkout Page with Parent and Child Theme.
With Parent Theme no Bank Payment Info, no Paypal Paymant and no Submit Button.

Please compare when using Parent Woodmart missing like Images.
How can Customers checkout without missing Points.
I have read the Fix with Child Theme here, that’s why i installed it.
I think all must work, or must be removed what i explained before.

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The Child Theme is from Woodmart, not from me!

It is to fix “German Market” Problem.

Don’t you want to help me, or are you not technically qualified?
If you do not feel technically qualified, please forward my support request to another support Employee.
If I don’t get support, I’ll ask Envate what to do.
If necessary, I will have to ask the Internet community about it.
You are aware that I paid for support?

Hello,

when will you have fixed the Problem?
How long you need?

Best Regards

Hello,

The problem is caused by your customization added to the child theme. Please save all the code from the functions.php of the child theme, keep it clear, then add snippet by snippet to the child theme to detect which one causes the problem.

Best Regards

Hello,

please see Image.
This is “Woodmart-Child Theme” functions.php.
This is from Woodmart not from me.
Have made no Changes.

Best Regards

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Hello,

If you do not add any customization, you can deactivate and delete the child theme. The child theme is necessary for customizitaion.

Best Regards

I’m gone grazy!
You don’t understand???????????
Why it is so complicate????????
I have explained for what is the Child Theme!!!!
Enable and disable the Theme for Test and you will see
!!!

Hello,

Please confirm the permissions to deactivate the plugins not related to the WoodMart theme and switch to the parent theme, I will let the site in this condition so that you could check.

Best Regards

Hello,
you have admin login.
You can deaktivate what you need to make it work.
I want see that it work.
The Points in Images i need! (Checkout Page)
This Points comes from Child Theme.
The Child Theme comes from Woodmart, not from me!

Best Regards

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Hello,

Please copy all the custom CSS to a separate file and check how it works.

Best Regards

What CSS?
What File?
Where to place?

Hello,

You need to move the CSS from Theme Settings > Custom CSS.

Please leave the parent theme.

If you have any questions please feel free to contact us.

Best Regards

Hello,

for Staging Site you have Admin Rights.
Please make Settings you like, that it work.
And then let me see.

Best Regards

Hello,

Please check how it works now.

Best Regards

checked,
not work

Hello,
have found something.
Please look private content.

Best Regards

FIXED!

have found the menu that placed under “KATEGORIEN”.
how to place any other menu there?

Hello,

I have checked now and the mobile menu works as per your settings: https://gyazo.com/b79862697e6d34f8f7aff910b9eed695

Please check this manual to find the instructions on how to change the menu for mobile view: https://xtemos.com/docs-topic/adding-menu-to-the-site/

If you have any questions please feel free to contact us.

Best Regards

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