Mobile Menu on Single Product Page and Image Loading Issues

Description:

Issue 1: Mobile Menu Not Opening on Single Product Page

Description: When accessing our website on a mobile device and navigating to a single product page, we’ve encountered an issue where the mobile menu does not open at all. The mobile menu only becomes accessible after adding the item to the cart on the single product page. This inconsistency in mobile menu functionality creates a poor user experience and affects the usability of our website.

Steps to Reproduce:
Access our website on a mobile device.
Navigate to any single product page.
Attempt to open the mobile menu.
Notice that the mobile menu does not respond or open.
Add the product to the cart.
Observe that the mobile menu becomes accessible after adding the item to the cart.

Expected Behavior:
The mobile menu should open smoothly and consistently on single product pages without requiring the user to add items to the cart.

Issue 2: Delay in Image Loading on Initial Site Visit
Description: Another issue we’ve encountered is the delay in image loading when users first visit our website. Particularly, the product images take a significant amount of time to appear, and in some cases, they only load after refreshing the page. This delay in image loading affects the visual appeal of our website and may lead to user frustration and abandonment.

Steps to Reproduce:
Access our website for the first time on any device.
Navigate to product pages or browse through the website.
Notice the delay in product image loading.
In some instances, images may only load after refreshing the page.
Expected Behavior: Product images should load promptly and consistently upon the initial visit to our website, ensuring a seamless browsing experience for users.

We kindly request prompt assistance in resolving these issues to ensure optimal functionality and user experience on our website. Thank you for your attention to this matter.

Sincerely Tammer Mokhless

you have full control to disable any plugin

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all plugins that are not related to our theme so we don’t break anything on your website.

Kind Regards
XTemos Studio

DONE

We still see most of the plugins activated. Please, leave only theme-related plugins so we can test.

Hello
The first issue was solved
But we are still facing the second issue
is there a plugin that making the loading of the images that bad
we are using LiteSpeed Cache for page caching
can inform me about if should i change it
and inform me about the right configuration

Hello,

Currently, we don’t see any problems with images on your website. Could you please record a short video demonstration?

Thank you in advance.

Hello Artem
So we have the website on the highest plan on the host (hostinger) and still it is very slow and even the Performance is very bad what can we do

Hello,

In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like WP Rocket. You can find our guide about how to optimize your website built with our themes here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

Kind Regards
XTemos Studio

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