Home Forums WoodMart – Premium Template Mobile Menu On Top of header

This topic contains 30 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 4 weeks ago.

Viewing 30 posts - 1 through 30 (of 31 total)
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    Posts
  • #209473

    xainik
    Customer

    Hey, When ever i open the site on mobile and open the menu so the menu is on the top of header so it hides the toggle button so i cant close it then. Please review it on live mobile… because on web it works fine.

    Private Content Hidden
    #209489

    Hello,

    The mobile menu is closed by clicking any menu item or clicking in the empty space of the screen.

    Best Regards

    #209490

    xainik
    Customer

    It does not close when i click on empty space

    #209533

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

    Best Regards

    #222632

    xainik
    Customer

    Hello, I deactivated all the plugins which are not related to the theme and also switched to the parent theme. But still, the menu on mobile is not closing. I have noticed one thing that if you are on some other page than it works but it does not work on the home page.

    Private Content Hidden
    #222715

    Hello,

    I am checking your site on my mobile phone and I can navigate the site with the mobile menu https://gyazo.com/50a6e2cec0c1c261ef53f8bb091e9419

    Please clarify the problem if any and describe the steps which would allow us to reproduce the problem.

    Best Regards

    #222723

    xainik
    Customer

    Navigation is not the issue… when you are on the home page and open the side menu .. then it does not close again (Slide Back)

    Private Content Hidden
    #222778

    Hello,

    In order to close the navigation, you need to choose the item or click in an empty place.

    Best Regards

    #222798

    xainik
    Customer

    That’s what I know. But it is not working on the home page.

    #222843

    Hello,

    When I click the menu item it goes to the page and menu disappears https://gyazo.com/23c5a87f0ad0750b2eb2b0d62ec41be1

    Best Regards

    #222949

    xainik
    Customer

    I think you are getting mw wrong… While staying on home page if I open the side menu and I don’t want to click on any button and want to close the side menu than how do I do that ?

    #222967

    Hello,

    Please provide the site admin access to the private area, we will check deeper.

    Best Regards

    #222982

    xainik
    Customer

    Okay.. and also please update the theme because it is giving me an error.

    Private Content Hidden
    #223069

    Hello,

    Please check now. I have updated the theme and related plugins.

    Best Regards

    #223095

    xainik
    Customer

    no its not working … the menu is not fixed yet 🙁

    Can you open and close back the side menu on homepage ?

    Private Content Hidden
    #223138

    Hello,

    I am checking your site on my mobile I can switch between the pages. I attach a video from the screen of my mobile.

    Best Regards

    #223280

    xainik
    Customer

    You you guys are not getting me ????

    I am saying side menu is not closing back…. once you click on the side menu … and if you don’t want to click on any button and want to close back the menu it does not work

    Private Content Hidden
    #223345

    Hello,

    Please refer to the first response to your topic, where I explained how to close the menu: there are two ways: 1) to chose a menu item, 2) click an empty space to close. As I told there is no button to close.

    Adding a button requires complicated customization that is not covered by our support.

    Best Regards

    #223411

    xainik
    Customer

    Yes exactly when i click on the empty space on home page the menu does not close

    #223473

    Hello,

    Please confirm the permit to deactivate all the plugins for the while of checking.

    Best Regards

    #223672

    xainik
    Customer

    Yes yes, you are allowed to deactivate all the plugins.. But fix it

    Private Content Hidden
    #223726

    Hello,

    Now I am checking your site, the mobile menu is closed when I click on an empty space, and menu sites work properly as well. I attach the video. If you still have the problem, please advise what device you use?

    #223728

    xainik
    Customer

    Video is not attached

    Private Content Hidden
    #223742

    xainik
    Customer

    it is still not working on home page

    Private Content Hidden
    #223781

    Hello,

    I am attaching it again. https://workupload.com/file/9bTDTTzgmUZ What devise and soft you are checking the site throght?

    Best Regards

    • This reply was modified 1 month, 3 weeks ago by Elise Noromit Elise Noromit.
    #224588

    xainik
    Customer

    I am using iphone 11 and it is not working on it

    #224623

    Hello,

    Deactivate this plugin and check http://prntscr.com/udp0t6

    Best Regards

    #229321

    xainik
    Customer

    Hello, My mobile menu is still not closing back on iPhone 11 safari browser

    Private Content Hidden
    #229364

    We see that you are using WPBakery and Elementor builders at the same time. Please, leave only one builder and disable custom header and footer built with WPBakery or Elementor. Also, deactivate all external plugins that are not related to our theme.

    #229610

    xainik
    Customer

    I deactivated elementor. deactivated all other plugins still same issue… i cant close the menu back on home page

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