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Mobile Menu Problem
- This topic has 8 replies, 2 voices, and was last updated 2 months ago by Elise Noromit.
November 6, 2022 at 7:34 pm #419050
I have enabled the Wishlist, Compare and Account button to show in the Mobile Menu. But they are not showing? Why?
Please see the screen record. Thanks!
Attachments:You must be logged in to view attached files.November 7, 2022 at 6:37 am #419106
Most likely the issue is caused by cache. Please clear the cache and check how it works.
Let us know if the problem remains and insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best RegardsNovember 8, 2022 at 4:07 pm #419587
How to clear the cache? I tried to open my site with the Incognito mode. But the mobile menu just does not show these things, except the close button. https://prnt.sc/iTJUChpGEG6U > https://prnt.sc/liEfhPrflvOpNovember 9, 2022 at 11:57 am #419764
I have deactivated all the plugins, only woocommerce, woodmart core and elementor left activated. Cleared the browser cache and server cache. But still the Wishlist, Compare and Account buttons didn’t show. Please see the above screenshot.
Screenshot 1: https://prnt.sc/iGJIasIslTV2
Screenshot 2: https://prnt.sc/z-et7L9JcGTb
Please try to go to my website and take a picture for me if you can see that in my website. Thanks!November 10, 2022 at 5:27 am #419983
Please give the correct login URL. When I try to log in I get there: https://gyazo.com/16757c4d0979f8b369b47555fed0be6e
Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site will be without plugins for 15-20 min. You would better make the full backup of your site.
Best RegardsMarch 25, 2023 at 9:33 am #454049
Forgot about this problem.
I have enabled “search form”, “Show wishlist”, “Show compare”, “Show account” and “Show close”, ONLY “search form” and “Show close” appearing.
Please help!March 26, 2023 at 5:33 am #454175
I am checking the header and see the mobile view shows the same as what is added: https://gyazo.com/4949745d90536a95a14f25b9dbd117cf
Best RegardsMarch 26, 2023 at 6:41 am #454176
Thank you for the demonstration and your time!
But the problem is inside the mobile menu which you didn’t click to open the mobile menu.
Options in the backend: https://prnt.sc/AMpQMinm-GKo
What’s actually showing in the frontend: https://prnt.sc/UsDqIK0QHhLzMarch 26, 2023 at 9:49 pm #454263
You have not set any menu in Appearance > Menu as mobile, I have set it: https://gyazo.com/091b51ab12a7b7da29b6bdb725339f23 and it works now: https://gyazo.com/d0386b3f1d4492d8afe3fbe7fc87ec67
If you have any questions please feel free to contact us.
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