Home Forums WoodMart support forum Mobile Menu Problem

Mobile Menu Problem

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #419050

    Orange
    Participant

    Hi,

    I have enabled the Wishlist, Compare and Account button to show in the Mobile Menu. But they are not showing? Why?

    Please see the screen record. Thanks!

    Attachments:
    You must be logged in to view attached files.
    #419106

    Hello,

    Most likely the issue is caused by cache. Please clear the cache and check how it works.

    Let us know if the problem remains and insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #419587

    Orange
    Participant

    How to clear the cache? I tried to open my site with the Incognito mode. But the mobile menu just does not show these things, except the close button. https://prnt.sc/iTJUChpGEG6U > https://prnt.sc/liEfhPrflvOp

    #419764

    Orange
    Participant

    I have deactivated all the plugins, only woocommerce, woodmart core and elementor left activated. Cleared the browser cache and server cache. But still the Wishlist, Compare and Account buttons didn’t show. Please see the above screenshot.

    Screenshot 1: https://prnt.sc/iGJIasIslTV2
    Screenshot 2: https://prnt.sc/z-et7L9JcGTb

    Please try to go to my website and take a picture for me if you can see that in my website. Thanks!

    #419983

    Hello,

    Please give the correct login URL. When I try to log in I get there: https://gyazo.com/16757c4d0979f8b369b47555fed0be6e

    Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site will be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #454049

    Orange
    Participant

    Forgot about this problem.

    I have enabled “search form”, “Show wishlist”, “Show compare”, “Show account” and “Show close”, ONLY “search form” and “Show close” appearing.

    Please help!

    #454175

    Hello,

    I am checking the header and see the mobile view shows the same as what is added: https://gyazo.com/4949745d90536a95a14f25b9dbd117cf

    Best Regards

    #454176

    Orange
    Participant

    Hi,

    Thank you for the demonstration and your time!

    But the problem is inside the mobile menu which you didn’t click to open the mobile menu.

    Options in the backend: https://prnt.sc/AMpQMinm-GKo
    What’s actually showing in the frontend: https://prnt.sc/UsDqIK0QHhLz

    #454263

    Hello,

    You have not set any menu in Appearance > Menu as mobile, I have set it: https://gyazo.com/091b51ab12a7b7da29b6bdb725339f23 and it works now: https://gyazo.com/d0386b3f1d4492d8afe3fbe7fc87ec67

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)