Home Forums WoodMart support forum mobile shop page filter issue

mobile shop page filter issue

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #623990

    fevzikansu
    Participant

    When I click the filter option on the mobile view of my shop page, the screen turns black, and the filter appears only halfway. I’m attaching a screenshot as well. I want the filter to slide in from the side, just like it does on other pages, and to appear in the standard theme format. I couldn’t figure out what is causing this issue.

    Attachments:
    You must be logged in to view attached files.
    #623996

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #624000

    fevzikansu
    Participant

    Activated your administrator permission by opening the plugins you wanted. Thanks for your help.

    #624003

    Artem Temos
    Keymaster

    We just tested your website and didn’t notice the problem. Could you please clarify what device and browser version you use?

    #624005

    fevzikansu
    Participant

    I noticed that the problem disappeared when I disabled the plugins other than the ones you wrote. How can we solve this problem?

    #624014

    fevzikansu
    Participant

    The problem seems to be gone for now. Even though I reactivated the plugins, the problem does not appear. What caused this problem?

    #624122

    Artem Temos
    Keymaster

    We can’t say exactly, but it looks like there is some caching issue. Keep watching and let us know if you see the problem again.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)