Mobile Sidebar Link not permanent Visible

https://www.dropbox.com/s/khu8d2l2xyg7lz5/wm%20sidebar%20mobile%2020211126_084339.mp4?dl=0

Hello,

on Mobile the Sidebar Link only visible if i klick the “Compare” Icon.
I think that is confusing.
The Link should be permanent visible, so i could give my Users more Informations.
How to fix this?

Best Regards

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Hello,

Sorry but your explanation is not clear enough to understand what issue you are facing.

Could you please elaborate which link with the URL of the website.

Best Regards

Hello,
please look Mobile and you will see.

Klick the bottom Menu Icons.

Website Data in Private Content.

Best Regards

Hello,

Your issue has been Resolved. Now the links are working fine. Please clear cache and check back.

Best Regards

Hi,

nothing Resolved, nothing fine.
What have you done?
Please fix it.

Best Regards

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Hello,

Your issue is already Resolved. You are trying to check by resizing the browser window.

Please try testing on real mobile devices.

Best Regards

Hllo,

you don’t seem to have understood what I mean.
Here again:
Please look at the picture.
The red marked link to the sidebar only appears if the link “Comparison list” is active.
However, the link to the sidebar should be permanently visible.
Since everything else is illogical and confusing.

If you are still not able to understand what I mean, or are not able to solve the problem, please give the support ticket to another support representative.

Best Regards

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Hello,

I have logged into your website and you are using an old version of the theme.

Please update the theme and Recommended plugins to latest versions and check back after deactivating all the third party plugins.

Best Regards

Hi,

Update not possible.
Please see Picture.

Best Regards

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, then provide admin panel login and ftp details.

Best Regards

Hello,

have all done, Problem not fixed.
Please Help.

See Private Content

Best Regards

Hello,

The off canvas sidebar button is set to be displayed when a sidebar is added to the page. Please make sure that you have set a sidebar to the pages and then check back.

If the issue still occurs then deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

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