Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
If the problem remains please provide the site admin access, confirm the permission to switch to the parent theme, and deactivate the plugins.
Please make the full backup of the site, deactivate the plugins not related to the theme and update the theme and related plugins, let me know if the problem remains. https://xtemos.com/docs/woodmart/update-theme-2/