Multiple Theme Queries, Prices, Presets and more
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Hi Woodmart Team,
We are experiencing multiple issues with our website, and we suspect it may be due to our integration with Commercebuild. They previously had their own platform that synced with Sage but are now transitioning to WordPress.
Here are the four main issues we are facing:
- Despite changing the currency in WooCommerce, our website is still displaying the dollar symbol.
- We have kitting items (bundled products), but they are showing as out of stock even when stock is available. We tested this with another theme, and it worked correctly, so the issue seems to be related to the theme.
- Our product pages are not updating and continue to load indefinitely.
- This is our biggest concern: In the Preset Options settings, the Conditions dropdown currently detects user roles from the Members plugin. However, we need it to also recognize user groups from Commercebuild’s Group Management (visible in the top menu of our dashboard under Commercebuild). This would allow us to customize the website’s appearance for different user groups. We believe this should be a relatively simple fix.
Please let us know how we can resolve these issues.
Hello,
1. It seems the issue is related to the 3rd party plugins. Disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeThen activate the plugins one by one, checking the issue to detect which one causes the problem.
2. Send me some screenshots of where I can find those bundles of products with that issue.
4. Sorry to say that but right now there is no option in Theme Settings available for that. It requires Customization and this is beyond our limitations and support policy scope.
Kind Regards
