Home Forums Basel – Premium Template MY ACCOUNT

This topic contains 3 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 3 days ago.

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  • #155464

    NordenEstudio
    Customer

    Hi,

    We have a problem with the theme. When you try to login, or if you go to ‘my acount’, in both pages you can read this message: “Conected as %2$S. Logout?

    Can you check please? I send you a couple of pics. The URL is: http://lacasadelasmedias.com.s116-207.furanet.com/. The website is not public yet.

    Regards

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    #155468

    Hello,

    What is login ID, please provide in the private area. The login ID should be in Latin, perhaps you used other symbols which are not supported. Create the login in Latin letters only and try again.

    Best Regards

    #155493

    NordenEstudio
    Customer

    Hi,

    That’s not the problem, because the message appears BEFORE login, without writing anything. Just doing clik in that links.

    Best Regards

    #155524

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

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