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My Website category tab doesn't work in Explore 11.

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • April 5, 2018 at 6:24 pm #51070

    ke
    Participant

    Hi,

    My website’s category tab in stoppage doesn’t work with Explore 11.
    Can you please check?

    Regards,

    April 5, 2018 at 6:24 pm #51071

    ke
    Participant

    Shop page

    April 5, 2018 at 7:24 pm #51077

    ke
    Participant

    The Quick View doesn’t work with explore as well

    April 5, 2018 at 7:41 pm #51080

    Elise Noromit
    Member

    Hello,

    Please deactivate the plugins not related to the theme and check the issue.

    Best Regards

    April 5, 2018 at 11:16 pm #51094

    ke
    Participant

    ok,

    I did,

    https://wayofsign.com/matsu-sushi/online-order/

    Use this link then, it is still not working with the Quick View and category tab at left

    April 6, 2018 at 6:18 am #51126

    Artem Temos
    Keymaster

    Hi,

    We just tested it with Internet Explorer and it works well for us https://gyazo.com/782e3d6c273bd5f2e5fe554bd2d5654a

    Regards

    April 6, 2018 at 3:06 pm #51285

    ke
    Participant

    But it doesn’t go to the menu category. Did you notice, you click on different category and it shows the same items? and can you please check the quick view as well?

    April 6, 2018 at 6:40 pm #51310

    Elise Noromit
    Member

    Hello,

    As I can see you have customized some of the plugins.

    Quick view is working in Explorer http://prntscr.com/j1uzbm

    Will you describe step by step how you have displayed categories?

    Best Regards

    April 7, 2018 at 1:24 am #51351

    ke
    Participant

    The item will not be filtered by the categories tab.

    Can you send me a video footage that Quick View works well in Explore,

    April 7, 2018 at 8:35 am #51372

    Artem Temos
    Keymaster

    Could you please, update our theme and WooCommerce plugin to the latest version? Also, disable all external plugins that are not related to our theme and switch off the child theme if you are using it.

    April 8, 2018 at 2:36 pm #51545

    ke
    Participant

    I already did, please see the login for admin

    April 9, 2018 at 9:20 am #51622

    Artem Temos
    Keymaster

    You need to update our theme to the latest version as well.

    April 9, 2018 at 11:50 pm #51742

    ke
    Participant

    That is ridiculous, When I bought your theme, I saw your theme is compatible with Explorer 11, why should I update it?

    Can you look into the issue? do whatever you need to do if you need to update it, do it, just don’t mess up my setting and custom CSS!

    April 10, 2018 at 6:21 am #51753

    Artem Temos
    Keymaster

    Yes, but you are using an outdated theme that is not fully compatible with the latest version of the WooCommerce plugin. Our theme still compatible with IE11. But you have to update it to the latest version.

    April 10, 2018 at 11:37 pm #51917

    ke
    Participant

    I don’t know how to update.

    April 11, 2018 at 7:19 am #51943

    Elise Noromit
    Member

    Hello,

    Follow the instruction provided here: https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

    April 15, 2018 at 1:35 am #52553

    ke
    Participant

    I updated the theme, now the quick view is not working

    April 15, 2018 at 6:06 am #52561

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link where we can reproduce the issue on your website? We don’t see the quick view button on your products at all.

    Regards

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Viewing 18 posts - 1 through 18 (of 18 total)