My Website is not loading properly

[thecolourfulaura]

The issue is I have installed 4.1 some version and now the updated version is 4.5

But onece we update the theme it shows the uneven UI

as shown in the screenshot below.

• This topic was modified 2 years, 5 months ago by thecolourfulaura.

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[Luke Nielsen]

Hello,

We appreciate your message!

Please deactivate all the plugins except these ones:

Contact Form 7
Mailchimp for WordPress
Safe SVG
Slider Revolution
WooCommerce
WPBakery Page Builder or Elementor

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, please, provide your site admin access to the private area so I can check what is wrong on your side.

Kind Regards

• This reply was modified 2 years, 5 months ago by Luke Nielsen.

Thanks for the reply and your help. As you have said I had done the changes according to the requirement.

and yes it got fixed but in home page certain elements were not working.

If you want the login access to fix this and update the theme if you don’t mind I can give you the access of the WordPress or control panel if you say.

I will take the backup and will give you the access so that you can fix the issue.

If we continue in this way it will take lot of our time and the issue will not be fixed.

So let me know the next status.

Hello,

Ok, please provide your site admin access to the private area and also attach some screenshots of the problem so I do my best to help you.

I await your response.

Kind Regards

Hello There,

Unfortunetely, I hadn’t taken screenshots of the other problems. So to give you the screenshot I have to update the theme and create the same problem again.

So, Please you take this in this way.

Before upgrading the theme see the current version of the Home Page. It should be like this only.

Then, update the theme as per your instructions on the top like deactivating the plugins.

After that You will see the problem in the loss of certain sections of the theme like footer will be disabled some part of the page will be disabled etc.

So that’s the thing.

On the other end I have generated and taken the backup of my website for the safe site.

For now I am leaving the websites admin details and Once you are done with all the stuff do let me know

Else if you need the Cpanel logins details also do let me know after testing.

Regards

Hello,

When updating the theme I received an error message.

https://gyazo.com/7324c55ed9511ec14e5e4132d8f8e3ca

So please update the theme with the below instructions and let me know.

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

I await your response.

Kind Regards

Hello,

I Cannot see the option for the same. I already given you the access to fix the theme issue. Why you are not doing from your end.

We had paused the work on our end and the client end what to do now?

You just login and replace the theme file from your end. I think the latest wordpress allows you to do so.

The error that you have shown me cannot work because you have given white label function and we have used it.

Kindly, Fix this on your way. If you need any other information please let me know

Regards
Rahul Goyal

Hello,

I would like to request temporary FTP access to the site to take better look at the issue in there.

Looking forward to hearing back from you!

Kind Regards

Please find the FTP details below. Let me know if you need anything else…

Seems that the FTP access is wrong, could you please update it?

https://prnt.sc/RHwftovXw2X-

https://prnt.sc/zbtc5AGZmRD4

I await your response.

Kind Regards

Hello i have updated the password please try again with this password. .keep all the details same.

Please use the ip to connect if domain is not working.

Hello,

We have fixed it on your website, please check it again.

Kind regards

So now the theme is fully updated?

May i know what was the issue that was causing it so i can be more aware in the futre?

So going forward, how do i update the theme? Do i simply do it from the admin pannel of the website? or will i need to contact you again..

Hello,

For now, the theme is fully updated, you can be sure of that by checking the version via Appearance -> Themes.

We just fixed a few values on the backend, it’s difficult to describe.

Next time you can update the theme yourself via Appearance -> Themes -> Add new.

Kind Regards

Hello,

As per your Last Message I tried updating the WordPress theme.

But it is giving the following error.

Kindly, update the theme from your end.

Login is the same as on the top in the private message.

For any assistance please reply to the message.

Hello,

Please attach a screenshot with the error you see.

I await your response.

Kind Regards

[Author]

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