Hello,
Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and the Core plugin are updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.3 and the Core version running is 1.0.35.
If the issue still persists after updating the Theme and Core plugin, then please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.
If somehow issue still persists, then please take a complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site along with the permission to completely debug your Site which includes deactivating all the third-party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.
Best Regards
.
