new badge on product grid

why doesnt the new badge show on the home page and the shop page?

shop page doesnt show NEW?
https://snag.gy/23J9KR.jpg

Product Page
https://snag.gy/zht2wO.jpg

Hello,

You need to enable the label in the Theme Settings > Shop > Labels and then enter each product and enable there as well.

Best Regards

https://snag.gy/

it is enabled

Hello,

Please provide 2-3 products which you marked as new.

Best Regards

https://www.livingandtravelling.com/shop/oppo-reno-wooden-background-case/?attribute_pa_cb5feb1b7314637725a2e7=a3

https://www.livingandtravelling.com/product-category/accessories/phone-cases/

I think before you gave me a code to turn the new label off on the swatch on the product grid

Hello,

Please send your updated site admin access to the private area
and confirm the permit to deactivate all the plugins not related to the theme and switch the parent theme for the period of checking what may take up to 20 minutes.

Best Regards

my website is live?

Hello,

I cannot log in with these credentials.

Best Regards

i have new log in for you

Hello,

Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated we shall check

Best Regards

here we go again,

so your sale badge works and the New button doesnt please check my Css codes as I think you gave me one before to remove to remove from product grid.

https://snag.gy/KnYFUE.jpg

The new button doesnt show, maybe Ill try a new in plug in as you dont help me

I understand you are busy but I pay you for support and this is not support

heres the log in details

Hello,

I have deactivated the plugins and New badge appeared https://gyazo.com/d3f5e76d93b741e4f58ac54ace6ff110

Most of your products are hidden http://prntscr.com/nps2k7

Deactivate all the third parties plugins not related to the theme and activate them one by one, checking the issue to detect which one influence.

Best Regards

[Author]

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